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Fri Sept 25 2009 11:39:49

eBay CEO Talks about Core Values: Auctions Are Not a Religion

By: Ina Steiner

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I  videotaped a few parts of eBay CEO John Donahoe's keynote address at the Shop.org Summit, which wrapped up on Wednesday afternoon and was chock-full of news and information relating to ecommerce. John's keynote address covered a lot of ground - auctions, PayPal, Skype, China, eBay's core values, along with his message to attendees that they should not fear that eBay is a retailer.

Of special interest to AuctionBytes readers is this clip in which John discusses eBay's core values and thoughts about auctions. eBay exists to create an opportunity for others, so they and eBay can have an impact on the world, and he said that he cares that users depend on eBay.



I thought it was interesting when he said, "We thought auctions was a religion. Auctions are nothing more than a format." This is a rather amazing statement for the head of eBay to say, given that auctions are such an important differentiator from other ecommerce players in a hyper-competitive arena.

There's another video clip in one of today's AuctionBytes Newsflash articles in which John did not explain why if Skype is such a great communications tool, it was unsuccessful on eBay as a communications tool. But of course, he failed to say that eBay did not allow sellers to fully use Skype on eBay. It was only open to a few categories, likely because eBay feared sellers would take transactions off-site to avoid fees.

There's one more video clip, you can view it on YouTube - it shows John taking his own video of himself during his presentation at Shop.org.

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Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Ooops I'm Naru'd Again

Fri Sep 25 16:34:47 2009

He still thinks the "buyer" is eBay's customer.  If I find a product on eBay, and buy it, do I go back to ebay for more...or back to the seller who had the product.  Obviously I go back to the seller.  I type in the seller id and find out what other things that seller has.

A buyer is MY CUSTOMER because they don't pay one red cent to ebay or paypal during a transaction. As the SELLER I pay the fees.  That makes them MY CUSTOMER.  You are just 1 & 0s in cyberspace.  That's it, nothing more nothing less.  

A buyer can type into google and find whatever they want.    The seller is the one that brings the product to the venue (wherever it is) which makes the venue unique.  

The sellers are flowers and the buyers are the bees.  The bigger the flower patch, the more bees you'll have.  

It's like banging your head against a wall with this guy.  

How can you say how great paypal is in one "meeting" (love fest) earlier this year and now 6 months down the road say we'll spin it off if we have to....

Just a head shaker...

Ok and auctions now 25%...of course they are because you forced us to start using set prices....you know the fp 30?  Your customers will go where they can to save money so obviously they'll post using that format....

Just typing this makes my blood boil.  

Bring back that guy who was shouting at the last eBay live...Tell him your "core values" John.  

Stop sipping the Koolaide wondering why we exist.  It's simple.  I've got s*** I need to sell..this guy in somewheresville wants it.  I don't know why he does and I don't care.   All I know is he likes what I have.  We trade...the goods for the cash...it's really a no brainer.    




 

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by: SO SO SAD

Fri Sep 25 16:47:56 2009

@Oops I am NARU'D again

NICELY PUT MAN ! YOU HAVE SUMMED IT UP 100% THE WAY I FEEL ABOUT IT ! THANK YOU !

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: fruity

Fri Sep 25 16:49:05 2009

All we need is a little green lighting night vision video cam and we got ourselves the next Paris video rofl.

I think these CEOs have invented something here. There's probably some upper class meth, LSD hybrid lol Just remember, crack is whack and no one wants crazies at the helm of any company

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by: fruity

Fri Sep 25 16:49:58 2009

This might totally make sense , be the missing link as to why ebay does the things they do. They all better be drug tested

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This user has validated their user name. by: Ming the Merciless

Fri Sep 25 18:14:16 2009

The Ho isn't a pimp -- he's a Ho. A Ho bought and paid for by Caball's Street corrupt system of stock price manipulations, statistical manipulations, golden parachutes, obscene executive salaries, and the Bainization of corporations.

What are the personality characteristics of those willing to play this game while decimating the lives of hundreds of thousands of other people in the process?

-- Clinical sociopaths. Sociopaths are inherently incapable of caring what effect their behavior has on others because they're only focused on their own needs.

Many violent criminals are sociopaths. MBA sociopaths become high level corporate executives because they will do ANYTHING to fulfill their need for career advancement and the power that brings.

-- Narcissists. Narcissists have a greatly magnified sense of their own importance and an insatiable need to be admired by others.

The behavior The Ho exhibited at this conference apeaks for itself when viewed from a mental health perspective.

I've said many times here that I believe The Ho is mentally ill, and he appears from a distance at least to suffer from the above two major personality disorders.

So on a number of different levels, he's simply not competent to run ebafia and should be removed immediately.

DEATH to ebay corp. in 2009.
NEG MEG WHITMAN in 2010.

(Use the NEG MEG slogan all over the net where appropriate and make the phrase viral.)

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Harriet

Fri Sep 25 18:35:39 2009

Oh, my gosh! Video camming himself??? Something is wrong here and I just can't get a handle on it. Certainly self-absorption, but so much more.

It is very peculiar.

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by: mutley

Fri Sep 25 19:22:40 2009

Not the most inspiring / convincing performance a CEO has ever given. Contrary to what JD was saying, the problem is Ebay's strategy has clearly been to disenfranchise the smaller sellers. Maybe we are just too much trouble / too expensive to administer for their liking??

Given Ebay has engineered the exodus away from the auction format it is hardly surprising that auctions now only account for 20% of sales.

Is this a good thing? Certainly not for collectables sellers - as Ina has pointed out auctions were Ebay's key differentiator. It is still unique in providing a viable market for auction style listings - why they are turning their back on this unique selling point is puzzling to say the least.

Strategically Ebay marketplace is declining, and even if revenues are stabilized in monetary terms, it will continue to decline in it's share of contribution to Ebay's bottom line.

Spinning off Paypal would actually be a good thing for all of us - it will then focus Ebay management's attention on the market place itself.

Will the pursuit of Diamond sellers work? Maybe - but it is a high risk strategy concentrating revenue dependence on an ever dwindling client base, and of course, ever decreasing margins.

Couple the deep discounts given to Diamond sellers with the skewing of search results via Best Match, and a ham fisted implementation of DSR's / SNP policies which are clearly weighted against small sellers, and Ebay is doing everything it can to drive off the very sellers JD suggests Ebay is empowering. The intriguing thing is that Ebay's online competitors are falling over themselves to attract 3rd party small to medium sellers.....

I stopped listing on Ebay over a year ago - in the UK Seller non performance fiasco of ''Dolphins being caught in the net'' was enough for me.

Nothing I've seen since then has convinced me to come back, in fact the opposite - Ebay needs to do the simple things right first.

1) Provide a search which will give me (as Ebay's customer) the confidence that my product will actually be seen.

2) Have a seller non performance policy which doesn't leave a small seller panicking that their account will be suspended for trivial reasons.

3) Provide customer service (and yes again I mean to sellers) - cut and paste answers just don't wash.

Sort that out and Ebay might just get me and many others like me back on board.

Does this matter to the Ebay management team? Currently - no. But in 24 months time when Ebay has divested itself of Paypal, and market revenues growth is stagnant.... just maybe


Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: KC

Fri Sep 25 19:31:35 2009

Man if you ever have to shake hands with this guy you better count your fingers afterwards

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: MsFish213

Fri Sep 25 20:02:31 2009

I read this blog about an hour and I am still laughing.  JD doesn't have a clue.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

This user has validated their user name. by: Philip Cohen

Sat Sep 26 01:36:49 2009

It sounds oxymoronic but “Noise” Donahoe can only be described as a “cunning fool”.

Cunning, because he will now talk about disposing of PayPal because he is just smart enough to know that PayPal really is as “clunky” as eBay is and that the banks, if they ever get off their butts and introduce a like terminal/card-less payments system, will dispose of PayPal, outside of the ever-shrinking eBay marketplace, in about five minutes flat.

A fool, because if he thinks that eBay “auctions” are not a religion, then let him mandate the fixed price format and see just how much sooner eBay hits that brick wall that he has been driving so fast towards. At least “fixed price” would rid eBay of all the unscrupulous professional sellers who can’t get a reasonable price for their junk via the auction without bidding on it themselves. From such unscrupulous traders eBay knowingly gets much of its revenue and that is why they will never kill the auction format. …

Can this turkey possibly survive another Xmas?

PS: Looking for more blatant shill bidders' IDs; if you know of any please do let me know.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Marvin

Sat Sep 26 04:06:31 2009

Spin off paypal? Should have seen that coming. ebay payment services are pyramid schemes in slow motion, run over a period of years. When one payment service can no longer sustain its schemes they shut it down, open a new one and start over. Each level of the pyramid scheme is more sophisticated than the one before it.

The first level of the pyramid was billpoint. Ebays original payment service which like paypal was used to illegally grab sellers money. If billpoint double billed or cheated you out of money there was nothing you could do. At that time ebay had no published phone number, there was no one to contact except ebay through email and they would stall you until billpoint closed and paypal took over. Then you were told "sorry but billpoint is no longer in business". Your money vanished.

The second level of the pyramid is paypal. Their scheme is a little more sophisticated. Everything is fine at first until large account balances are built up then it's time to change policy. Give buyers the ability to complain for any reason and use the complaint as an excuse to put a hold on the sellers account. This way they can pad their paypal accounts with large sums of customers money. The paypal scheme has been milked dry so it is now time for the third level of the pyramid to be put in place. Bill me later.

ebays policies being put into place will transfer the dispute resolution process from paypal to ebay and allow ebay to put holds on sellers paypal accounts. This way when paypal is sold off ebay can grab the money they have holds on then tell you "Sorry we don't own paypal anymore" Your money vanishes again. Now you will be forced to take bill me later just like paypal.

Once bill me later takes over policies will gradually change so ebay can grab your money. At first bill me later will be ok until large account balances are built up then expect the policy changes. You will still get paid but your money will go into your account but you won't be able to access it until the buyer has fully paid. If buyer defaults the money comes out of your bill me later account. During this time buyers will be allowed to complain for pretty much any reason so ebay has an excuse no matter how flimsy to hold your money until it is resolved.

Bill me later is a more sophisticated scheme than paypal in that it attempts to get around being licensed. When bill me later grabs your money there is no state or federal agency that they are required to be licensed with. So who can you complaint to?

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: ozgood

Sat Sep 26 07:11:45 2009

THAT's IT !
Has has CADD !
Ceo's Attention Deficit Disorder !
Now it all makes sense.
Is there a CURE for that ?

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: What core values?

Sat Sep 26 07:38:50 2009

Big fat liar. Core values - don't make me gag. ebay is the most corrupt, anti-seller, unlawful site EVER. Would love to see bonanzle or any other site take them down.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Lee

Sat Sep 26 11:01:33 2009

I just watched the video.He looks totally artificial all the way around,Non Verbal commication is the dead give away,and that laughing smirk.He may have others fooled but not me.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Buck Efay

Sat Sep 26 11:52:15 2009

Hey Dummyho, I just sold an item that started at $9.99 for almost $300 in an Ebay auction. I would have priced it about $75 BIN. Auctions are not dead & only Jackahole's STUPIDITY & ARROGANCE would lead this jerk to say they are. Does this moron have any idea about how Ebay functions?

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: LegendsOfBatman

Sat Sep 26 12:57:36 2009

Core values? Let's see just what does JD call core value?
1. Having mysterious auctions suddenly show up during the loudest and most successful boycott ever? Calling them "Test auctions" then, when it's discovered what's going on, they call it a glitch?
2. Making backroom deals with the likes of Buy.com, offering them free listing fees, just to inflate the Books category, taking up 40% of all the listings?
3. Demanding sellers provide near impossible customer service standards, while eBay provides the absolute worst customer service.
4. Complaints about DSRs being inaccurately tallied so the discounts will be lower, or even eliminated.
5. Waiting a FULL 13 months before suspending at least one seller who repeatedly claimed she did not receive items, but, then sold the "unreceived item" after the payment was returned.
And then, only because eBay was threatened to have the story sent to our media contacts.
So, let me get this straight. eBay's core values are to allow cheaters to steal from hard working sellers, scam numbers so it looks like they have more items listed than they would, had they not given big corporations millions of free listings, screw the people who made your company strong.
Ok, got it. LOVE the core values, JD.
NOT!

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: Troublemaker

Sat Sep 26 13:25:48 2009

Believe Ebay or Paypal owes you money?

Ebay sellers who are California residents or who can go to California should investigate filing a mechanic's lien against Ebay, Paypal, or any executive in either corporation.

To read what this is and how it works, Google these three words: mechanic's lien California.

Then let's talk about core values.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: summer in the city

Sat Sep 26 13:56:47 2009



Y'know, John, if you stopped trying to screw everybody, you wouldn't have so many problems.

Just a thought.

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

by: LegendsOfBatman

Sat Sep 26 14:21:49 2009

I did forget to mention one thing.
Did The Ho-man ridicule Amazon and say ''eBay will not compete with sellers?''
Hey Johnny, your lips are moving again. Must be lying again. Can you explain WHY there are sponsored links competing directly against the sellers?

Perminate Link for eBay CEO Talks about Core Values: Auctions Are Not a Religion   eBay CEO Talks about Core Values: Auctions Are Not a Religion

This user has validated their user name. by: Ming the Merciless

Sat Sep 26 15:10:15 2009

Ming's ebay Law #1:

EBAY LIES. ALWAYS HAS, ALWAYS WILL.

This speech wasn't directed at attendees of the shop.org summit.

It was directed at Caball Street, and they always believe his lies because that's what they're paid to do.

It's all about the stock price.

Use ANY and ALL means necessary to raise the stock price to make the options package more valuable, then sell, and get out millions richer than you would have been playing the game honestly.

DEATH to ebay corp. in 2009.
NEG MEG WHITMAN in 2010.

Make this slogan viral across the net!

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