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Sat July 18 2009 13:31:42

eBay Eyeing Seller Responsibilities Policy for September

By: Ina Steiner

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eBay is slated to make an announcement the last week in July that will reveal major changes coming to the site in September. eBay will give sellers more analytical tools and will impose restrictions to ensure users are following best practices when selling on the platform. The changes reflect CEO John Donahoe's focus on improving the buyer experience and transforming eBay into a more mainstream retail marketplace since he took the reins from Meg Whitman last year.

New Seller Responsibilities Policy
eBay will introduce a Seller Responsibilities policy that combines existing policies with new policies and best practices. Sources say the policy sets out some common-sense guidelines for sellers to follow when conducting all aspects of business on eBay, although some aspects of the policy are subjective.

Shifting Insurance Costs to the Seller
As part of the Seller Responsibilities policy, eBay will prohibit sellers from offering shipping insurance as an optional fee, but it will require sellers to make sure their item arrives as described. Sellers will be able to tack the cost of shipping insurance on to the item price, or they may incorporate any insurance fees into the handling charge.

Sellers will be required to charge actual shipping cost and actual handling cost, which can include the cost of packing material and insurance, but may not include any other costs.

Best Match Tool - More Data for eBay Sellers
Until fairly recently in eBay's history, shoppers conducting a search on eBay would see results sorted by "items ending soonest" as the default. They also had several ways to sort results, such as by item price. In recent years, as fixed-price listings have become more prevalent, eBay introduced a sort-order called "Best Match" that sorts results by relevancy, now the default order.

The Best Match algorithm has left many sellers scrambling to try to optimize their listings so they will appear at the top of the results pages. This is similar to webmasters who conduct search engine optimization (SEO) to get their websites to appear high on Google and Yahoo search results.

eBay is readying a tool for sellers to show them their product rankings and help them compare their results with competing listings by category and by keyword. But eBay will not expose details about how much weight is given to Best Match factors (such as free shipping and item cost), which vary by category and listing format.

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Readers Comments

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: o.c.d.collectibles

Sat Jul 25 08:22:17 2009

I don't understand the big deal about wanting to insure your shipments from loss or scamming from a buyer. I always did, and always will. At any site I sell on. It's good business practice. It's safe practice. It tells your buyer they can't pull the wool over your eyes. It PREVENTS scamming! IT DOES!!!

Yo put that in your description right up front and tell the buyer you are familiar with filing your part of the lost item paperwork with USPS, and watch them run the other way if they had PLANS to say they didn't receive it!!!!

I've had a few in the PAST on ebay who "forgot" that I had paid out of my own pocket for insurance.LOL! when I reminded them, they backed off REAL FAST! OH!! suddenly they LOCATED the box!!hahaha!!!

Honestly folks, wise up, for the extra $2 you should not be selling items that are so cheap that you can't afford to pay that much to cover your hiney. On the other hand, if you do want sell items that inexpensive, sell them somewhere else like a yard sale or flea market.

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: tiredofthis

Sat Jul 25 14:06:54 2009

this am I decided to google.. ''ebay sales down'' and this is where I find myself again .. Thanks for having a great site. I posted once before when they changed fees.. I was one of the few that actually saved money because I sell books and have a low sell rate %.. Ebarf has just continued to abuse the sellers, corrupt the once great Auction system it had built itself on and I think Im finally done with Ebays greed. Why are they tryin to compete with Amazon? its STupid. people used to say.. ''im going to ebay this, or that'' instead of sayin ''im going to sell it online in an auction'' .. the whole terminology was changed because of the growing ebay . NOw they want to be Amazon? Fixed price is okay . I do sell some myself. but what made ebay great was AUCTIONS- unigue items .. not the ones selling the same ipod 100 times. Dont get me wrong Im glad those people are their too.. it offers a lower price for items you can typically pick up at the local walmart. But the auctions offered ''treasures'' uncommon harder to find items you cant just go into a store for..This is what made ebay great.. Not partnerships with big corporations/companies to spam the same crap over and over again.. My apologies for the lack of organization to this comment.. Im just so frustrated, depressed over Ebarf I had to let some of it out.. bEst of luck to all of you. I pray that sometime Google or someone will open an ''Auctions Only'' site.

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: CHICAGOS FINEST

Sun Jul 26 20:53:41 2009

EVERY ONE IS MISSING THE BOAT:
GO TO OPEN UP YOUR OWN WEB SITE: CHECK OUT

http://www.auctivacommerce.com/

here you can build your own web site: for $10.00 a month.  If you sign up before Aug. 1, 2009 that is how much you pay for ever...


no listing fees,

you pay a small ending fee if you sell over $199.00 per moth. I think the fee is about 1.5%

get away from feebay and start your own website...

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: iwoohoo

Mon Jul 27 10:48:15 2009

We are building a great community that is SELLER friendly at iWooHoo.net!
Come and join us!

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Bonnie

Wed Jul 29 00:05:25 2009

This is a bit much...Ebay has been beating us over the head to offer free shipping so we can get better placement (and they get more money with s/h built into the item price), NOW they tell us to include insurance cost into the s/h fees (of course if we do this, we lose the better placement that free shipping offered us) - and of course if we incorporate that into our item price, once again Ebay makes MORE MONEY from our sale.  This smacks of greed instead of looking out for the customer's best interest - if items arriving (in one piece even) is a problem with a particular seller, isn't that what Paypal protection and FEEDBACK is for?  Us little guys can't seem to win.

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: pjr2k6

Wed Jul 29 00:31:54 2009

Shifting Insurance Costs to the Seller
******

If you pad your fragile items correctly you don't need insurance. When needed I double box HIGH DOLLAR fragile items...

Another thing, UPS insures up to $100 free.....looks like the P.O. is going to loose allot of my business on HIGH dollar Items I ship...

One way to bet this is to only OFFER UPS shipping to buyers on items under that will get bids of $100 or less.

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Carol

Thu Aug 6 13:07:52 2009

I've been on ebay for 10 years and this has got to be the most ignorant policy yet! Even the post office agrees that this policy is stupid. The insurance is for the 'buyer's' protection, not the seller as stated in so many comments. How in hell can a seller be responsible for a package that is lost by the carrier or gets stolen from a mailbox? I guess I will be leaving ebay when these new 'rules' take affect...this CEO is a tyrant that needs to be taken out behind the wood shed and whipped! He's certainly messing up thousands of people's lives with these new rules but he doesn't care, his paycheck keeps coming! He's a rotten person that does not care about anyone but himself!

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: IquitTheBay

Sun Aug 9 15:58:45 2009

Why is it so hard for everyone to realize what is behind the dropping the option for insurance. It is simply the fact that Ebay cannot collect any fees from something that is an option and not part of the sale. If you add the insurance costs to the sale price as recommended, ebay makes more money and you have fewer and fewer sales. I can see it all now, Sell your $2.00 item for only $12.00 so that you can incorporate all of the fees into your sales.  When will everyone learn that ebay is no longer the place it was?  I sold for 8 years on ebay until the fees and policies made me quit.  I also agree that insurance is a farce.  I had several claims over the years and not one person who claimed they did not get their item, ever cooperated with a postal investigation, culminating with a $1300.00 sale that the buyer claimed arrived with a brick in it. Paypal immediately gave him a refund and left me to try to file a claim with the PO. Since the buyer would not cooperate with the PO (He never took the package into the PO for an investigation or told the PO there was a problem), I was left without the money and the item. Hence, time to hang up my spikes on the Bay. Eventually everyone will learn my lesson.

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: ThisMakesNoSense

Sun Aug 9 16:03:53 2009

How can this thing to ban the use of optional insurance and make it a part of your sale work in an auction setting? If I list an item that begins at .99 cents and it sells for $7.00, insurance is one price. If I list another auction that begins at .99 cents and it sells for $100.00, insurance is yet another, higher, price. Does anyone at ebay realize that they are still engaged in auction sales? This can only have a negative impact on sales for all sellers unless you are selling a fixed price item. I could see it working then, but not for auction items. This seems incredibly ignorant of how their own system even works!  I guess I will have to quit selling and move on!!

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Skipper

Sun Aug 9 16:05:24 2009

Unbelievable new policies regarding insurance that have me thinking I will just shut up shop rather than deal with this anymore!

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: kitty

Sat Aug 22 12:36:35 2009

''eBay will not expose details''

Yep, that about sums up Donahoe's mismanagement of ebay.  His inept and corrupt policies have caused honest individuals to abandon ebay, in favor of sites which actually offer fair trading practices at very reasonable prices with choice of payment methods(some sites are even free), friendly services and fabulous bargains. Let's here it for Bonanzle, etsy, ecrater, & artfire, to name just a few of the superb alternatives!  

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: soso

Sun Aug 23 02:08:05 2009

We to have been selling on ebay since
2002 and i do feel the same way the
comments made by the sellers on this
forum! the only way that ebay is going
to be set back at default or the way it
use to be is quit complaining and file
a petition to fire this nut job (CEO)
and his cohorts at ebay!!! so this is what all sellers or i should say clients should keep in mind. i believe
there may have been some sort of petition in the past but i never hear
about it or it just fizzled out.
someone needs to do something about
this fascist creep soon!!! thanks

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: ebbrodie

Tue Aug 25 15:54:11 2009

"Someone with authority in the government needs to step in and take a look at all of Ebay's practices and books."  

you're kidding right?  don't we have enough govt meddling already?

If he runs ebay into the ground...let him!  

some other company will come in and take its place and take ebay's sellers with them so long as they realize that sellers are just as important as buyers.



Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: muskel

Sat Sep 26 03:21:03 2009

I need to know how to do it.  According to you I'm just a stupid ignorant incompentent scamming seller on ebay.

muskel  

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Darla

Mon Oct 5 22:23:42 2009

Maybe if Ebay sellers took a vacation for a week or two maybe Ebay would get the message and replace the insurance option.

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by: Power Seller

Fri Nov 20 02:45:21 2009

Did anyone just get another high-value purchased by NPB using a low feedback buyer's account to do the bidding/buying?  Did all these new high value NPBs start around the month of April right around the same time the new “Cancel Transaction” feature showed up on the scene?  
I have gotten around $10,000.00 a month in NPBs which don’t exhibit the normal pattern of where the ''kid bids” using his dad's account or bids from the guy who is mad at $5.50 shipping costs on a $.99 item and just doesn’t pay in the end.  I can handle all those and have never thought twice about those types of NPB over the years.  The ones that have caught my attention recently are these are strangely, non-existent bidder accounts used to purchase these high-value items month after month after month.  
Here’s where it gets interesting.  I have a theory that it's actually eBay using stale accounts to fake increased revenue to shareholders during this difficult and challenging time for our economy.  If this was happening only to me it would support my narcissistic personality trait but I have been told by 5th floor doctors that the world doesn’t really revolve around me so I have to assume I am not the only one getting these high-value NPBs.  Am I correct?
Here is a quick example to demonstrate the potential magnitude of my theory:  take only 2,000,000 of these “stale accounts”  which could each be used to randomly purchase $5,000.00 in items each month(by ebay suggesting that sellers use the now faster, more convenient, less punitive- hence no potential negative for the seller- “cancel transaction” feature they keep these buying accounts in play for the duration of this scheme) would accumulate 1 billion dollars in sales and around 300 million dollars in fees from those sales.  Delays in the NPB/Cancel Transaction system for fees recovery would make it pretty easy for ebay to actually collect those fees from sellers at the end of the monthly billing cycle.  If only 25% of those people didn’t ask for their fees back, 75 million dollars a month remains for the taking.
Just ask yourself if you could steal 75 million dollars a month using a way which was nearly impossible to identify and even harder to prove by anyone, would you?  
Today on the phone I actually told ebay complicated theory.  This was right after I had a shouting match with Trust and Safety as the representative was arguing with one of their most unappreciated sellers (Top Level Power Sellers). The lady said, ''Sir, I would know if ebay was doing something like that''.  Yea right, that customer service representative would be the first person brought in on the “billion dollar a year conspiracy”...NOT!   She also said it wasn’t the sellers who make them money, it is the buyers; implying that seller’s business is not important to them and I should go bother someone else and let her get back to something more important.  I have never been so mad at ebay as today and was absolutely screaming at her but I was screaming very good points and not cursing at all, which is why she probably didn’t hang up on me after the first utterance of my outlandish theory.
If some of the largest servers in the world can trace IPs, MAC, user info bits, and other info which they use to pick on people, they should be able to easily identify accounts which have not been logged into for quite some time(years probably), scramble all their account info around with the other accounts (I usually get these bidding accounts which contain up to three separate account’s info in one. a name from one, address from another and invalid phone number) as not to be able to have a seller be able to ever talk to an account owner, have these accounts randomly bid on items over $500.00, sit back and watch the money pour into their accounts.
When ebay says it’s hackers who take over these accounts using phishing emails and then do this bidding you have to ask yourself what the motivation would be to go through such extremely technical and time consuming work and effort with absolutely ZERO benefit to the ''hacker''.  If there was some gains from these fraudulent bids/purchases or if these hackers attempted to pay for items with stolen PayPal accounts, I might even consider my theory to be more remote but the more I think about this, the more it seems so possible with the infinite computing resources at ebay's disposal.
Of course I will probably be visited by hired hit men for writing this post regarding this particular issue but I will be darned if I am going not say anything...that is of course unless ebay cuts me in on the scam.  All I am asking for is free supersize photos for life :)
Let me know how crazy I sound and if anyone has any supporting or opposing information that I have not considered to explain away this situation.

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Julius

Wed Feb 3 12:13:41 2010

Ina, I believe If you pad your fragile items correctly you don't need insurance. One way to bet this is to only OFFER UPS shipping to buyers on items under that will get bids of $100 or less.

Why all the concern about insurance claims.  Insurance protects the seller, not the buyer.

Perminate Link for eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: online auction
Web Site

Wed Oct 20 18:13:32 2010

Thanks for the information, looks like ebay is getting more and more strict

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