AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sat July 18 2009 13:31:42

eBay Eyeing Seller Responsibilities Policy for September

By: Ina Steiner

Sponsored Link

eBay is slated to make an announcement the last week in July that will reveal major changes coming to the site in September. eBay will give sellers more analytical tools and will impose restrictions to ensure users are following best practices when selling on the platform. The changes reflect CEO John Donahoe's focus on improving the buyer experience and transforming eBay into a more mainstream retail marketplace since he took the reins from Meg Whitman last year.

New Seller Responsibilities Policy
eBay will introduce a Seller Responsibilities policy that combines existing policies with new policies and best practices. Sources say the policy sets out some common-sense guidelines for sellers to follow when conducting all aspects of business on eBay, although some aspects of the policy are subjective.

Shifting Insurance Costs to the Seller
As part of the Seller Responsibilities policy, eBay will prohibit sellers from offering shipping insurance as an optional fee, but it will require sellers to make sure their item arrives as described. Sellers will be able to tack the cost of shipping insurance on to the item price, or they may incorporate any insurance fees into the handling charge.

Sellers will be required to charge actual shipping cost and actual handling cost, which can include the cost of packing material and insurance, but may not include any other costs.

Best Match Tool - More Data for eBay Sellers
Until fairly recently in eBay's history, shoppers conducting a search on eBay would see results sorted by "items ending soonest" as the default. They also had several ways to sort results, such as by item price. In recent years, as fixed-price listings have become more prevalent, eBay introduced a sort-order called "Best Match" that sorts results by relevancy, now the default order.

The Best Match algorithm has left many sellers scrambling to try to optimize their listings so they will appear at the top of the results pages. This is similar to webmasters who conduct search engine optimization (SEO) to get their websites to appear high on Google and Yahoo search results.

eBay is readying a tool for sellers to show them their product rankings and help them compare their results with competing listings by category and by keyword. But eBay will not expose details about how much weight is given to Best Match factors (such as free shipping and item cost), which vary by category and listing format.

Post a comment below, or call the AuctionBytes Hotline and we may publish your audio recording: 1-877-222-0856.  

Comments (138) | Leave Comment | Permalink
Readers Comments

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Ace

Mon Jul 20 21:02:58 2009

Why do we need to pay for insurance?

We pay to ship our packages thru the Post Office so they get paid to get our packages to their destinations. So Why do we need to Insure that they do their Job??? If they don't handle the packages correctly and they get ripped or items broken inside (as long you you pack it right) they should Automatically pay for the item.  

I ship a lot of First Class and 1 package didn't get to it's destination in the last 2 months, and to think I have to add $1.75 to the shipping amount to Ensure the Post Office Does their job is Nuts.  They do their Job!! I don't have any problems, so why create more expense on the Buyer for What???? Something that already works?

This Idea that DH has come up with will Benefit: Ebay, Paypal, The Post Office.  
So It will Cost: The Buyer, The Seller to support his IDEA.  Well then I bet we wont have a lot of Buyers.  If you force something on someone as the Sellers and the Buyers you are taking their CHOICE away from them... They will go somewhere else.

I ship about 300 First Class Envelopes a month that would be $1.75 x 300 = $525.00 and that doesn't include the Fees I have to add for Paypal.  I would have to charge $2.00 for Insurance to cover Fees. So a Shipping Cost of $1.50 + $2.00 = $3.50. Do you know how many customers I will lose because of the Shipping/handling Cost????

This is Another Bad Taste in My Mouth.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: fedant

Mon Jul 20 21:49:57 2009

*sigh* eBay making more changes without fixing problems FIRST.  

One of these days ebay will fall...you build on a creaky & unfirm foundation and something is bound to collapse entirely...maybe not today, maybe not tommorrow, but sometime....I just hope I am not relying on eBay sales for most of my income at that time...

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: k

Mon Jul 20 22:48:51 2009

it is ridiculous-just another way to get rid of more sellers.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Not Selling

Mon Jul 20 22:59:30 2009

Ace, insure with a 3rd party shipping insurance company like shipsurance and pay $0.50 or less per package. That is what I will be doing.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Ace

Tue Jul 21 00:04:53 2009

Not Selling,

Will you still charge the customer 1.75 if you use Usps to mail your packages?

But what about the people that don't use an online.  Does Paypal shipping or Usps on line shipping offer a deal? Not sure I haven't looked into them.

But if I had to take my packages to the po to mail, that is what it will cost me, so you can't just figure for the big sellers but you gotta figure for the small sellers too.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Jackie

Tue Jul 21 00:37:53 2009

eBay has become such a hostile environment for sellers I am actually shocked more seller do not jump ship.  Ever since Meg left, there has not been a single announcement that benefits sellers (or even just shows a basic level of respect for the very people that provide the goods that buyers have the opportunity to buy!!!).  Typically it is 90% anti-seller with a token little bone thrown in there to shut us all up so eBay can say, "See, we added a seller benefit!".  Typically these miniscule benefits are one of two kinds:  (1) either it is backpedaling and adding back features we used to have before the new bozo CEO (flashback to those few months when you could not request feedback revision!) or (2) it is a small, tiny, inconsequential change that does in some miniscule way benefit sellers but in such a meaningless way it was not worth bothering to create the policy at all.  I CANNOT WAIT to cancel my eBay account- 6 months left on my store lease and I am OUTTA THERE!  Everytime I think about this issue (eBay lack of respect for sellers), it amazes my that the higher-ups at eBay seem to be missing the point that EBAY DOES NOT EXIST WITHOUT SELLERS!!!!!!!!!!!! eBays demise is unrelated to the current economic downturn- the writing was on the P&L Wall long before that.  eBay has moved in the wrong direction and will never succeed if they do not return to their roots and what made them unique- the traditional auction. Let retailers stick to targeting the retail audience- they do that better than eBay could ever dream of doing!

By the way, for those of you that have not explored alternatives, Amazon is awesome!

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: mindelec

Tue Jul 21 00:46:33 2009

@ace and others,

ebay is not going to require insurance, they are going to require that the items arrives as described which shouldn't be a problem for sellers who pack appropriately.  if you haven't had any "item not as described" claims from paypal, you probably aren't going to see any difference with the new rule.

IF a seller chooses to insure it can't be an addtional fee and has to either be worked into handling or item cost.

btw, i agree on not wanting to pay the post office more and it should be a crime that they bear no responsibility for properly doing what they are paid for instead of extorting additional fees like insurance and delivery confirmation.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: John Z

Tue Jul 21 09:24:02 2009

I couldn't help but first get angry then laugh when I read about this new 'policy' to enhance the buyers experience.'  Whether it does or doesn't is irrelevant.

What is relevant is the fact that eBay will have no way of validating or verifying what is an appropriate 'handling fee' when they say 'but may not include other costs.'  My laughter began when I though eBay is now going into the business of assessing costs for boxes, tape, paper, ink, peanuts, bubblewrap, time, and anything else sellers tack on as handling costs.

I personally do not charge anything but the exact amount of shipping and charge NO handling fees.  Once this ridiculous 'policy' goes into effect I will obviously start charge, blaming eBay all the while for the fact that they are 'forcing me' to charge you this way and to complain to them since they feel they are 'enhancing' your experience, Mr or Ms Buyer.

And we wonder why all the other sites such as NetSpray, Wigix, et. al., all lie in wait and are attempting to pounce on eBay's missteps?

Don't we all think it's time for eBay to have a DSR rating?  One from buyers and one from sellers is my suggestion.  Then they'd know they were biting the hand that feeds them.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: buck Efay, former 10 year silver powerseller

Tue Jul 21 11:32:08 2009

When is Ebay going to be responsible for REGISTERING BIDDERS? Why do we pull info repeatedly to see phone numbers like 1234567890 or addresses & zips that don't match? Hey Ebay, get your genius programmers on that. VERIFY YOUR CRUMMY BUYERS. KICK OFF THE LOUSY ONES!

PS, JD, I don't care about your new lousy rules. I don't sell enough on Garbagebay to care anymore, I make more sales for less on my website, Ecrater & Amazon every day then Ebay produces in a week.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: On Lies and Secrets

Tue Jul 21 11:58:41 2009

@ Jeremy Russon

Interesting post.  I have long wondered whether the ebay corporation has had some kind of hand in the rash of non-paying bidders who have recently run rampant on the site.  I have also wondered why the ebay corporation patently refuses to verify buyers.   What you claim in your post seems plausible to me though it would be difficult to prove.  

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Ebay_Pays_My_Bills

Tue Jul 21 12:01:05 2009

Ebay will self destruct!

More Rules More Rules More Rules

Now my customers can't even ask for insurance!

I'll have to start charging a "Handling Fee" to make up for insurance that is needed on about 10% of my items.

I'm sure all the other customers won't mind paying for those others insurance.

Improve the buyers experience by charging everyone a $1 or $2 Extra?

I THINK NOT

JOHN DONAHOE IS A DUMMY

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Ebay_pays_my_bills

Tue Jul 21 12:04:55 2009

I'm going to buy something from the Ebay store.

I won't ask for insurance.

When it gets here I'm going to STOMP on the package and return it to Ebay!

If thousands of people do this maybe they'll get the message! ! !

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Ebay Pays My Bills

Tue Jul 21 15:16:05 2009

MY 2 CENTS ON SHIPPING!

The new insurance on shipping is the master mind of UPS twisting Ebay for $.

USPS Flat rate boxes have eaten into UPS profits.

They know USPS shippers won't pay for insurance and a lot of them would move to UPS for the free $100 coverage.

Smart move by some UPS executive!

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Not Selling

Tue Jul 21 22:41:59 2009

Ace, I currently charge the postal rates or UPS rates. There is NO WAY for eBay to monitor this. Plus, I am not marking up the insurance cost; This is the cost associated with my securing the insurance and handling fee :)

I can use the insurance for online postage (PayPal, USPS.com, Dazzle) or going to the post office.

My USPS insurance rate with Shipsurance is $0.45 per package Domestically and only $0.95 for First Class International! Not only that, but my expensive UPS packages that are over $100.00 cost me only $0.30 per $100.00.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: JD

Wed Jul 22 03:27:31 2009

John Donahue is one of those corporate guys who thinks they are important.

the guy who needs to make meetings and answer emails only 2x a day in order to feel like his productive.

He's a typical white yuppie who compensates for his stupid mentality by making annoucements every so often and changes just to make changes to show his employees he's the boss and working.

He's an idiot. If John Donahue was black, asian or hispanic, he would have been fired by now.

He's white, so he's given a long leash.

John Donahue is a complete fraud and deep down he knows he has no freaking idea what he's doing.

He's playing a simulation game.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: shifty_swifty

Thu Jul 23 02:56:50 2009

They want more and more fees and their way around it is to get more listing fees and Final Valuation Fees and it will only be a matter of time when you have to offer 'FREE' P+P on ALL items and incorporate it in the starting price
Ebay is in the gutter and is on the downward, slippery slope and sellers have got wise.
I paid just over £30.00 for an annual fee for my website and direct ebay customers from ebay to my site.
Now, my Ebay fees have gone from £800 per month to just under £200 per month and my turnover has stayed the same.
Ebay have kicked sellers from pillar to post when they were on the way up and now that ebat is on the way down, it's the sellers turn to kick ....and they kick even harder.
This bunch of money grabbing Yanks have had their day and good riddance to them.
I won'y be happy until I give ebay NOTHING in fees and I will be dancing with joy as soon as it goes tits up and ends up in the gutter....the place it deserves to be !

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Michael Holcomb

Thu Jul 23 15:06:30 2009

A Firing Squad is too good for this arrogant ass.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Kev bacon

Fri Jul 24 08:22:29 2009

Ebay must have a huge coffin because it's been knocking nails into it for a long,long time.
I've stopped selling as it simply isn't worthwhile anymore,and trying to buy is pretty much a dead loss too.
For me ecrater and Ebid are sensible and lower priced alternatives and selling via my own baconsdozen web site.Ebay? just a sick joke now,someone should shoot it and put it out of its misery.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: evanskopite

Fri Jul 24 18:51:23 2009

intersting new, eBay has been going down hill for at least 2 - 3 years now, i am just glad that i flogged all my worthless tat and knock off CPU's on there before this new geezer took over summer bay and made people have to THiNK about what they are doing. Im at Play for the foreseeable future until they sell out as well. Probably not the only one either.

eBay Eyeing Seller Responsibilities Policy for September   eBay Eyeing Seller Responsibilities Policy for September

by: Barbie

Sat Jul 25 03:50:59 2009

what about the sellers who sell lower priced items, I sell doll clothes for $1 and up and I charge $1.75 for first class delivery confirmation shipping, now if I am required to include insurance that will add to cost and my buyers are not going to go for it, sellers who cares about us we just pay all fees.........
what happened to Meg :-( ??????

Click to view more comments
1 2 3 4 5 6 7  [Next Page]


Login is required to post comments.
To sign in to leave a comment using your AB Verify User Name, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.