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Mon July 19 2021 16:26:49

Anxious Buyers Looking out Their Windows for Packages

By: Ina Steiner

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Some online shoppers take their orders very, very seriously to the point they look out their windows waiting for their packages to arrive. That's according to a survey that found some unusual findings:

- 73% of respondents felt a sense of anxiety when their package was delayed. 

- 63% said they look out the window when they're expecting a delivery.

Printing company 4over conducted a survey of 2,000 consumers with an average age of 35 to find out how consumers view delivery tracking and delivery preferences.

It may not come as a surprise to sellers that buyers may get frantic over the slightest delay. In fact, the shipping delays of the 2020 holiday shopping season caused a lot of angst for both buyers and sellers.

Other findings from 4over's survey: 96% of respondents track their orders, 43% track them daily - and 17% track them several times a day. Millennials are most likely to keep track of their orders every day.

Over half of respondents (57%) said the ability to track an online order was "very important" to them and only 3% felt it was "not important at all."

When it comes to delivery and shipping preferences, most consumers (45%) feel that 2-3 days is an acceptable amount of time to wait, while nearly one-quarter prefer next-day shipping.

You can find more details on the 4over.com blog

Are you surprised by the findings?

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by: AddyUp This user has validated their user name.

Mon Jul 19 18:15:43 2021

How would these people manage back in the day? Where you sent off a cheque and the ad usually said allow thirty days for delivery.

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This user has validated their user name. by: Rexford

Mon Jul 19 20:42:58 2021

I remember ads that would state "allow six weeks for delivery".

The world is filled with the entitled.

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by: pace306 This user has validated their user name.

Mon Jul 19 22:54:13 2021

Yeh - they have anxiety because IDIOTS like eBay promise it to them YESTERDAY.

How many sellers have the juice to get USPS, UPS or Fed Ex to do what THEY want??? eBay does and as usual does nothing - like an ice seller in Alaska.

MOST people have actual lives. eBay dummies wouldnt know about it, because the millions they make lets them get their lives in order by paying others to do it for them. House keepers, drivers, cooks all make THEIR lives easier - most people juggle alot AND THEN sell on eBay.

eBay didnt want to be b2b, they wanted c2c - that that ALSO means most people just cant drop everything they are doing to chase "the trucks".

eBay instilled fear into sellers - "you will get a black mark if you dont ship by X!" and every buyer will see that you are a bad seller and stay away from you (never mind the threats and verbal intimidations - those boarder on illegality) and they have trained buyers to behave like 2 year olds.

Sure, be like a puppy and wait by the door, maybe master will come home and pat your head ..... "good little buyer""you are such a good boy!"

You reap what you sow.

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by: Snapped This user has validated their user name.

Tue Jul 20 07:34:36 2021

The RATE (%) of package loss, damage, misdelivery has actually decreased across all carriers in the past three years.

But the number of packages being delivered has increased by over 70% in the same period. Into an infrastructure that hasn’t kept up, even if no pandemic impacts (across the whole chain) were part of it.

Ergo - more packages (total number) being reported as a ‘defective’ delivery.

So the ‘perception’ of likely issue outweighs the reality. Which is a very typical cause of undue anxiety. That and eBay’s unsubstantiated and inappropriate promises over factors they do not control.

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This user has validated their user name. by: iheartjacksparrow

Tue Jul 20 10:12:18 2021

@AddyUp - I remember the mail order ads that stated four to six weeks for delivery. Even in the early days of eBay when you were allowed to pay with a personal check, sellers would wait around four weeks for the "check to clear," even though it took a lot less for the bank to process.

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This user has validated their user name. by: The End

Wed Jul 21 05:46:49 2021

Big Deal, I've been doing that since childhood.
It's Fun to get stuff in the mail or whatever.
Not News.

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by: angryllama This user has validated their user name.

Wed Jul 21 08:18:28 2021

Remember that well OVER 90 Percent of all "adults" over age 18 either NEVER sell through eBay/Amazon/Etsy. OR if they DO sell through those channels they are not FREQUENT and REPETITIVE sellers.

As such they have no Reasonable way to KNOW or even SUSPECT why an 11 pm purchase on a Saturday NIGHT would ever Ever EVER not ship until the following MONDAY.

The message I received from this is to COMMUNICATE with you buyers via eBay Messaging to keep them On Their Toes that ALL POST OFFICES close up for the Weekend at NOON on Saturday and that any packages processed and DROPPED at the CLOSED post office  after 5 pm on Saturday are VERY LIKELY to not be seen by a HUMAN until Monday morning.
Then follow up with a brief message once you HAVE put their purchase into the postal flow and then another PROGRESS report with cut/paste of USPS/tracking on their package about 3 to 5 days later.
This goes TRIPLE if your buyer is OUTSIDE "lower 48" or Full-On FOREIGN country.  Export buyers especially deserve a GENTLE DOPE SLAP to understand that EXPORT shipments take DAYS to WEEKS to arrive and make it through THEIR OWN COUNTRY's CUSTOMS OFFICE.. Most importantly that the SELLER / SHIPPER (you) have exactly NO CONTROL over how quickly or SLOWLY the package in question progresses to THEIR doorstep.

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by: That Guy This user has validated their user name.

Wed Jul 21 12:36:14 2021

Of course folks are looking out the window. They don't want porch pirates stealing their shit.

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by: leavingNY This user has validated their user name.

Thu Jul 22 01:21:14 2021

Amazon is taking over the world

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by: Eagle This user has validated their user name.

Thu Jul 22 06:04:27 2021

WE have two packages right now that are taking "the scenic route" to their destination. One customer contacted us that chose USPS Priority as shipping and it evidently took the scenic route. Shipped out of San Antonio, TX and customer lives in Colorado. The day he was suppose to receive the online tracking showed it in New Orleans? USPS isn't any help to calm customer anxiety. We've had two customers file back charges on us because USPS employees failed to scan packages while in transit. Scanned in San Antonio, but didn't show any other scans. Customers thinking packages lost because no scans, yet packages delivered when stated delivery date. Back charge with Stripe not only refund customer, but charge a $15 back charge fee. Once I proved delivery still have to wait 60 days to get cost of purchase and $15 back in our bank account. This was 3 years ago, but still occasionally notice packages not being scanned throughout transport.

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by: Mazdaman This user has validated their user name.

Thu Jul 22 17:07:33 2021

We default to Priority Mail for our shipments, though perhaps 4% select First Class Parcel themselves.  We use USPS because UPS and FedEx don't go every place we have customers - on mountain tops and other rural places, and USPS does go there.

With our shipping notices we provide a full page of notes about REALISTIC times to their location, warning them that the USPS is often going to re-route their package to accommodate personnel shortages, natural disasters and so on.

Yet we still have that 0.5% who see delays as a way to get items for free, figuring on $20 items we or eBay will simply refund their money if it doesn't arrive on THE DAY that eBay promised it.  So we know the actual estimate as we get it from the local Post Office, which helps.

There will ALWAYS be those who will try and scam for free stuff, but worse, eBay's "promise" that if they refund the buyer for a package that is just 2-3 days late, you should know your appeal will likely be DECLINED because eBay is desperate for cash, and ignoring their published policies about "appeal within 30 days to get your money return" is really just effluence from the north end of a southbound horse.  We've had this happen twice recently, and eBay told us after refusing the appeal to collect the money from the buyer - knowing the buyer wouldn't pay the money back, and they didn't.

When eBay starts stealing merchandise from sellers, violating their own published, promised policies, you KNOW they're headed down that long slide into oblivion.



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