Some online shoppers take their orders very, very seriously to the point they look out their windows waiting for their packages to arrive. That's according to a survey that found some unusual findings:
- 73% of respondents felt a sense of anxiety when their package was delayed.
- 63% said they look out the window when they're expecting a delivery.
Printing company 4over conducted a survey of 2,000 consumers with an average age of 35 to find out how consumers view delivery tracking and delivery preferences.
It may not come as a surprise to sellers that buyers may get frantic over the slightest delay. In fact, the shipping delays of the 2020 holiday shopping season caused a lot of angst for both buyers and sellers.
Other findings from 4over's survey: 96% of respondents track their orders, 43% track them daily - and 17% track them several times a day. Millennials are most likely to keep track of their orders every day.
Over half of respondents (57%) said the ability to track an online order was "very important" to them and only 3% felt it was "not important at all."
When it comes to delivery and shipping preferences, most consumers (45%) feel that 2-3 days is an acceptable amount of time to wait, while nearly one-quarter prefer next-day shipping.
Are you surprised by the findings?