Last month we reported that Etsy would be imposing new shipping requirements, and today, Etsy announced those changes to all sellers.
First, Etsy will begin requiring sellers to add key information in their listings to help it calculate an estimated delivery date to display to shoppers, including: shipping carrier, mail class, processing time, and origin zip code. Sellers will be able to add shipping details to shipping profiles, if they use them, rather than edit each listing.
Note that all of the changes in today's announcement apply only to listings that ship from the US to customers in the US. "If you're based outside the US, but ship your items using a third party in the US, these changes will apply to your listings that ship from the US," Etsy said.
Here are some vital points from the announcement:
"Over the next few months, these shipping details will be required when a listing renews. Listings set to auto-renew will expire at the end of the four month listing period if they're missing these details or will be deactivated after being sold instead of auto-renewing depending on your listing settings.
"Add all these details to your listings and shipping profiles now to save time when these changes to renewals go into effect. We'll share more information to help you get ready before these details are required for renewals."
Another change described in Monday's announcement: Starting August 11, 2021, sellers must add a tracking number to any order $10 or more shipped to a buyer in the US before they can mark it as complete.
Sellers who purchase a label with tracking on Etsy won't be impacted, but those who purchase their own labels will have to manually enter the tracking number provided by the carrier when they mark the order as complete.
There are 4 exceptions to the tracking-number rule:
- Digital items, including custom digital items
- Customized order additions linked to another order
- Local pickup and delivery options
- Oversized and heavy items
"You'll also have the option to choose "Other" and add a quick explanation for why you can't add tracking for an order," Etsy said.
Finally, Etsy announced a change we had covered last month that, according to feedback from sellers, may prove challenging: "Mark an order as complete only when it's with the shipping carrier to avoid buyer confusion," Etsy announced.
"The requirement for waiting to upload a tracking number until the package is ''in the hands of the shipping carrier'' is an absolutely terrible idea that makes no real world sense," an EcommerceBytes reader said
. "Sellers will essentially have to upload a bunch of tracking numbers on a piece by piece basis hours or days later."
Here's how Etsy described the new requirement:
"When an Etsy order is marked as complete, we send an email to the buyer to let them know their order is on its way. Getting a notification that their order has been shipped when it’s still in your studio can create a confusing experience for shoppers.
"We make this super easy with shipping labels purchased on Etsy - when you purchase your postage, just choose the date you plan to drop off the package (up to two days in the future) and we'll automatically mark the order as complete and send the customer an email on that date.
"If you manually mark your orders as complete, choose the date you plan to drop off the package (up to two days in the future).
"If you use a third party shipping platform, unfortunately at the moment you won't be able to choose a future ship date."
Let us know what you think and how the new requirements compare to other online marketplaces.