AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Mon Oct 1 2018 20:08:27

Etsy Spotlights Sale Items in New Test Banners

By: Ina Steiner

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Etsy is reminding shoppers of items they may want by running new banners as part of a test. The banners advertise listings that are in buyers' shopping cart, on sale, have free shipping, or are selling quickly.

Here's how Etsy described the new test that kicked off on October 1st:

Type: Testing a banner alerting buyers about items they may be interested in

What we're testing: We're showing a banner to buyers on the Etsy.com that advertises listings that are in their cart and are on sale, have free shipping, or are selling quickly.

Goal: To inspire buyers to add items to their cart and complete purchases.

Audience: A percentage ... Read More

Comments (3) | Permalink
Sun Sept 30 2018 21:22:35

Seller Finds Some Surprises in Etsy SEO Guide

By: Ina Steiner

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Etsy recently published a guide for sellers on optimizing listings for search, and it's helpful to see a seller follow up and analyze the company's advice. After all, search engine optimization (SEO) requires constant research with a healthy dose of skepticism, whether you're optimizing for marketplace search or for Google.

Based in Canada, Cindy Lou sells jewelry as CindyLouWho2 on Etsy, where she also publishes her own SEO guides (CindyLouDoesStats). In a blog post on her own website, Cindy Lou delves into the new guide from Etsy, starting out with a cautionary introduction:

"Last Wednesday, Etsy released a new and ... Read More

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Wed Sept 26 2018 21:03:10

Amazon to Open NYC Store Selling 4-Star Items

By: Ina Steiner

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No matter where people are shopping, they often turn to Amazon's website to scan reviews to see how others have rated a product. Now imagine walking into a brick-and-mortar store knowing everything for sale has earned a 4- or 5-star review on Amazon.

That's the concept behind Amazon 4-Star, a new store opening in the Soho district of New York City.

In describing the store, Amazon said, "We started with some of the most popular categories on Amazon.com including devices, consumer electronics, kitchen, home, toys, books, and games, and chose only the products that customers have rated 4 stars and above, or are ... Read More

Comments (11) | Permalink
Tue Sept 25 2018 20:56:13

eBay Sends Warnings to Sellers Facing Penalty Fees

By: Ina Steiner

 

eBay sent notifications today to sellers with "high" or "very high" rates of claims warning them of possible 4% penalty fees and other consequences as a result of its new policy that takes effect on October 1, 2018. Readers forwarded us two types of letters eBay sent today, one for Item Not Received and one for Item Not as Described. 

The consequences are different for each.

eBay's will charge an additional fee of 4% for "Very High" Item Not as Described rates, and eBay will automatically add time to delivery estimates for listings of sellers with "Very High" Item Not Received rates.

"Okay what does ... Read More

Comments (61) | Permalink
Sun Sept 23 2018 21:26:42

Amazon Makes Changes to Seller Metrics

By: Ina Steiner

 

Amazon is revamping its metrics, including removing the Customer Service Dissatisfaction metric and introducing a Voice of the Customer report with new "Customer Experience" metrics.

Amazon published the following notice on the Performance Notifications Page:

"On October 1, 2018, we will replace this page with a more useful, detailed experience to better help you monitor your account health. We're also removing the Customer Service Dissatisfaction Rate, Contact Response Time, and Refund Rate metrics to better align our seller performance policies with the metrics detailed on the Account Health page."

Some sellers were especially pleased to learn Amazon was removing the Customer Service Dissatisfaction ... Read More

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