eBay issue reported via Ecommerce EKG, A global systems announcement board for all of the major marketplaces. -

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Issue Reported

Status

July 20, 2016
07:35 AM

I received an undeserved negative feedback due to customer not reading description.I tried to resolve with customer with no luck. Now I am unable to leave a reply to her negative feedback. Tried calling ebay but they think its a glitch in system. Are seller's not able to leave replies now? or is it really a glitch

Reported By: ifoundit4u

Are you experiencing this issue?

Comments

blaumann

July 20, 2016
08:07 AM

Can't leave feedback answers. I get a message that I don't have feedback.

Comments

c-sells

July 20, 2016
09:00 AM

This has been happening for at least several months.

Comments

Junkyardog Verified

July 20, 2016
10:10 AM

Keep calling CS. Took me a week after dozens of tries to respond to negative feedback.

Comments

Junkyardog Verified

July 20, 2016
10:10 AM

Keep calling CS. Took me a week after dozens of tries to respond to negative feedback.

Comments

lessthanthreerecords Verified

July 20, 2016
16:18 PM

I tried to reply to a neutral a few months ago and was unable to.

Comments

27tcle

July 20, 2016
18:41 PM

Yup, IME ebay never removes negs, even in the case where the buyer said they made a mistake, and replying to them seems blocked. Why don't they have separate buyer and seller feedback? would fix the problems.

Comments

GrumpyHam

July 20, 2016
22:27 PM

A few months ago I was able to respond to a neg by logging into eBay Canada. Do not know if that still works or not. USA eBay was definitely "glitched"

Comments

serioussellers Verified

July 21, 2016
06:32 AM

Fraudster/extortionist/bullying buyers who continue their campaigns against honest, diligent & experienced sellers (who have not yet totally abandoned the sinking ship) .... now routinely leave positive FBs & then bizarre negative comments.Their sole intent is to get & keep the valuable items (for which the sellers finally agreed to accept very low prices/offers) -- but to also get extorted refunds. Sadly, PayPal & eBay continue to be complicitous in this ongoing & widespread criminal activity.

Comments

Donkey

July 21, 2016
10:39 AM

Feedback for the past month is not showing on my overall rating also. Also clicked sellers other listings and it showed no listings. I was just at one of his listing.

Comments

liquidrc.com Verified

July 21, 2016
10:58 AM

This has been happening to me for several months. Customer Support claims ignorance each time. The problem goes away on it's own after a few weeks, then comes back.

Comments

dander

July 21, 2016
21:33 PM

can't reply to negative or nuetral feedback, or even positive feedback that is unfair

Comments

isaiah1212 Verified

July 22, 2016
01:32 AM

Yep! Have tried for 3 months to respond to a 0 feedback buyers ridiculous comments...only to get this message; "You have no feedback to respond to."

Comments

thop2212

July 22, 2016
09:23 AM

Started in December for me and has been happening on and off ever since. Ebay knows of the problem but they've done nothing to fix it.

Comments

Sales on ebay Verified

July 22, 2016
12:54 PM

Seems to be no fix we have had this issue for over 6 months. Ebay has long been aware and and ebay CS can not leave FB for you,over 6 calls from us

Comments

Patricia

July 23, 2016
14:17 PM

Haven't had the problem.

Comments

Jeff12671

July 26, 2016
15:44 PM

It's been going on for some time, you just have to log out and log back in to get it to work. Just another Ebay bug that never gets fixed.