Issue: eBay charged an extra $10,000 on my monthly invoice dated 12/31/18. Past 12 months all $400-500. No new listings or subscriptions or high sales. Reported to eBay. They say they cannot fix yet but "don't worry about the extra $10K in fees" and suggest someone hacked my account (to put cash in eBay's pocket? not likely). They say will have to wait and dispute erroneous charges before they attempt to take $10K from me on Jan 15. No help so far, no admission of any IT issues, plenty of excuses. By: k999
Are you experiencing this issue?
January 03, 2019 08:19 AM
Ebay needs to pad their income so this is a easy way. Charges in December go on fourth quarter. They might refund in January the first quarter. Greedbay gets slimier every day.
January 03, 2019 12:19 PM
Sounds as if Devil Wingnut's old lady cut off his allowance this week!
January 03, 2019 12:34 PM
Seriously, you're out ten grand and you're still selling on eBay? The fact that they lied about the hacking and don't sound in too much of a rush to help you SHOULD tell you to start your own website or go elsewhere. Heck, if they took only $100 from me, I'd be looking elsewhere to sell. If you're that big of a seller you'd almost need to have an attorney on retainer for times like these.
January 03, 2019 13:07 PM
Prop up the 4th quarter. Good luck getting that error fixed.
January 05, 2019 02:47 AM
THIS IS IMPORTANT TO KNOW:
eBay support is impotent. They are interface people and can't do anything to your account. They can ONLY forward an issue to their "back office".. that's a lottery, cases don't all get handled.
If you want this fixed, you need to call REPEATEDLY.. and don't talk to low level drones, ALWAYS ask for a manager, then a supervisor.
ALSO.. DISPUTE THE CHARGE ON PAYPAL! YOU WILL WIN AND GET A FULL REFUND. EBAY DOES NOT FIGHT PAYPAL CASES!
January 06, 2019 03:13 AM
Last time I checked it was not possible to open a Paypal dispute if the payment was to ebay.