Ecommerce Industry News
Ruby Lane is changing its fee structure next month, although existing sellers can choose to stay on the current plan. The new plan offers lower upfront costs, but takes a higher fee when a merchant makes a sale (9.9% versus the current 6.7%). Presumably the current fee structure is more palatable to high-volume sellers on […]
Ruby Lane came in 3rd in the 2021 Sellers Choice Awards, for the second consecutive year. A niche site for antiques and collectibles, Ruby Lane has finished in the top five since Sellers Choice began. Although many respondents thought Ruby Lane’s fees were high, they lauded the customer service and communication from management. In January […]
Ruby Lane came in 3rd in the 2020 Sellers Choice Awards, dropping one spot from the previous year. Sellers’ intense loyalty to this niche site for antiques and collectibles was tested this year as the marketplace adapted to compliance issues. Ruby Lane has finished in the top five since Sellers Choice began. In January 2020, […]
Ruby Lane has some good news and some bad news about surprise fees that it had announced last month. Ultimately, however: sellers will end up paying more fees. Ruby Lane had announced in November it would impose a new service fee of 2.95% charged to buyers at the time of purchase. It said the buyer […]
High-end antiques and vintage shopping site Ruby Lane is instituting a new fee that buyers will have to pay above and beyond the product price, sales tax, and shipping cost. One seller called the new buyer service fee of 2.95% “outrageous” and “unheard of”; another said they were worried the new fee would upset buyers […]
Ruby Lane came in 2nd in the 2019 Sellers Choice Awards and topped the list as “Most Recommended” marketplace by its sellers for the second consecutive year. This is a niche site that knows how to keep sellers loyal to its marketplace. In January 2019, EcommerceBytes surveyed over 13,000 online sellers and asked them to […]
Ruby Lane came in 4th in the 2018 Sellers Choice Awards. It earned top spot for “Customer Service” a distinction it has achieved in six of the previous nine years, contributing to its success at being the “Most Recommended” marketplace by its sellers in 2018. In January 2018, EcommerceBytes surveyed over 10,000 online sellers and […]
Ruby Lane is switching ratings providers, EcommerceBytes learned, and spokesperson Palmer Pekarek confirmed that the marketplace for antiques and vintage goods will be using TrustPilot instead of ResellerRatings for merchant reviews. The reason for the switch – TrustPilot allows buyers to rate more than one shop per transaction and allows them to rate the entire […]
Ruby Lane will collaborate with fine art and antiques auction site Auctionata to hold global online auctions, with the pilot event, “Antiques & Vintage Pieces,” taking place on December 6, 2013. Prospective bidders can access the auction from both the Ruby Lane website (via a subsite), as well as the Auctionata website’s existing auction portal. “We’re creating a […]
Online shoppers in Colorado will pay a new fee for their purchases beginning July 1, 2022. But similar to state sales-tax laws, the Colorado Retail Delivery fee will require retailers and marketplaces to collect it, even those located out of state. The new law has caused consternation among online sellers, but those who sell through […]