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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.

9 thoughts on “How a Simple Tag Can Help Sellers Fight Returns Abuse”

  1. Unless eBay has changed their methods recently, It’s simply delivery confirmation of a return that triggers the refund. These tags are a bluff that won’t work with the most knowledgable scammers.

  2. I agree with ZZ. The reason I stopped accepting returns was that if I accepted returns, even with a policy that items would be accepted for returns ONLY if the item was not as described, I was getting automatic returns for other reasons. eBay informed me that if I accepted returns, it did not matter what my policy stated in the listing, buyers could return FOR ANY REASON. This tag is a great idea, and will stop most buyers from wearing and returning, but will not stop those who make up other claims about said items. They could even claim they did not notice something wrong until after they took off the tag.

  3. Unless ebay agrees to trust the Seller using this system , it will NOT happen.

  4. I’d be careful to videotape the box opening of the return to show that I didn’t break the seal…

  5. Still – a very clever idea! I agree with ZZ though that eBay often automatically authorizes a return. My last clothing return was a matter of the buyer never reading the detailed description and might have been resolved if I could have pointed it out to her, but eBay let her print a return label and mail it before I even knew what was going on.

  6. Great idea. Wont be of any use on fleecebay. csr’s will just say they do not know if it was shipped with the tag. refund, cost of doing business on fleecebay

  8. What many tend to forget on this forum is that eBay isn’t the only venue around. Clothes sellers on any venue should be able to benefit from this product. Many folks that are using selling venues aren’t necessarily scam professionals. Buying clothing, wearing them and returning them has been around for a very long while. This should nip a lot of it in the bud. The problem is that many items can’t use this system as there is no place to run it through, I know my inventory wouldn’t work for it. A great idea though. I love the way the VOID works.

  9. Thank you for the detail information on this. I was looking at this a while back and didn’t get how the ribbon part from the article I saw. Thank you for the clarification. Need to think about this now.

    I agree with Moonwishes, there are many selling sites out there.
    Could still be used with eBay. Make sure to take pictures with it on and then of the return. You have Paypal to work with.
    Could file for mail fraud.
    There are sites for bad buyers that they list. (As long as you have proof).

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