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Ina Steiner on EmailIna Steiner on LinkedinIna Steiner on Twitter
Ina Steiner
Ina Steiner
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

One thought on “EcommerceBytes Update Editorial – November 12, 2017”

  1. This week I had a similar situation as the casino arcade cards story and now I am currently being “punished” for providing OUTSTANDING customer service via eBay messages. However I did not get a warning email or the likes, They just hit me where it hurts most….SALES!

    A buyer used eBay messages to inform me that there was a minor issue with his order placed a month and a half ago due and due to a recent move he had not had a chance to contact me via eBay. He was very nice about the whole situation and asked how or what can we do to resolve this issue.

    We came to an agreement and he provided his new mailing address via ebay message and left great positive feedback for going out of my way to help him.

    Next day…no sales…..then 1 sale..then none the next…repeat…you get the picture. That was 6 days ago and Im still on the naughty list for now. When sales pick back up I will no that I am no longer grounded.

    To the naysayers…..This is the first time in years with ZERO sales days, and Yes I have had multiple sales per day everyday for years.

    This type of unspoken “punishment” for a crime I never committed has happened before and will happen again. However it has never been this severe. The recent crackdown would explain everything!

    Provide excellent customer service and get punished for it…WOW!

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