Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Wed Sept 19 2018 20:45:10

Uncovering a Catastrophic Error in eBay Seller Evaluations

By: Ina Steiner

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A seller reached out and told us his sales had dropped precipitously and thought he knew why: eBay has been using his Global Region sales - a subset of his international sales - to evaluate his overall performance instead of using his total sales as it had been doing. (Let's call him John Smith, as he wishes to remain anonymous.)

If you sell online, you already know international sales are more likely to experience issues due to the added difficulty in proving delivery.

The problem has its roots in a change ... Read More

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Mon Sept 17 2018 21:26:37

eBay to Implement Penalty Fee Policy October 1st

By: Ina Steiner

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eBay confirmed today that it will begin charging US sellers penalty fees for what it considers excessive claims or under-performance beginning October 1st. However, eBay UK sellers caught a break - earlier in the day, eBay UK announced it is postponing implementation for sellers in that country until next year.

eBay will charge an extra 4% Final Value Fee (FVF) when sellers fall below standard. The average FVF is 10%, so 14% is a 40% increase in fees.

In eBay's reminder today, it explained:

"The additional fee of 4% for very high rates of "item not as described" and ... Read More

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Sun Sept 16 2018 20:26:18

Is Bribery in China Hurting Amazon and eBay Sellers in US?

By: Ina Steiner

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Amazon is allegedly investigating reports of bribery used by sellers to obtain confidential data to get a leg up on their competitors, according to the Wall Street Journal (paid subscription required).

Business Insider wrote about the allegations, including one about feedback manipulation: "According to the Wall Street Journal's sources, this practice is especially common in China, where small business owners sometimes pay Amazon employees around $300 for each bad review they take down."

Prior to the Wall Street Journal's article, at least four readers forwarded us a link to a thread on Amazon's UK discussion boards about a ... Read More

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Fri Sept 14 2018 11:58:42

eBay Will Collect Sales Tax in Three States Next Year

By: Ina Steiner


eBay notified sellers it will begin collecting sales tax on transactions made to buyers located in three states: Washington, Pennsylvania, and Oklahoma - but not until 2019. 

eBay lags behind Amazon and Etsy, which began collecting and remitting Washington sales tax for 3rd party sellers on January 1, 2018, and also began collecting for transactions in Pennsylvania and Oklahoma this year.

eBay didn't give a reason why it is not already collecting sales tax on transactions in those states under their Marketplace Facilitator laws, but presumably it's because unlike on Amazon and Etsy, buyers don't pay eBay - they ... Read More

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Thu Sept 13 2018 22:54:24

eBay Sellers Can Now Offer Tiered Volume Discounts

By: Ina Steiner


eBay added a new feature to Promotions Manager so sellers can give shoppers an incentive to buy in quantity. By adding tiers to the Volume Price Discount feature, sellers can now offer buyers greater discounts for purchasing greater quantities.

Here's how eBay describes the new functionality:

"Volume price discounts, give tiered discounts to buyers purchasing multiple quantities of your items. The improved item page treatment makes it easier for buyers to buy in bulk, so you save on shipping."

In a sample screenshot, eBay showed how the new feature will appear to buyers, labeling it "Bulk savings" on the listing page. 

The sample listing shows shoppers they ... Read More

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