Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Jan 15 2018 10:10:38

eBay Shows It Knows the Depths of Bad Buyer Behavior

By: Ina Steiner

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eBay is conducting a survey about how it could improve its marketplace for sellers (see previous post). In the survey, eBay also delved into bad selling experiences. 

What's striking is that eBay included a laundry list of complaints, indicating it knows quite well many of the problems sellers face on its marketplace.

As we noted, one of the questions eBay asked in the survey was, "What is the single most important thing that we could improve to make you more likely to recommend eBay?" Depending on how sellers responded, eBay displayed further questions ... Read More

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Sun Jan 14 2018 16:23:57

eBay Survey Points to Possible Changes Ahead

By: Ina Steiner

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eBay is running a survey asking sellers what improvements they'd like to see and provided a list of areas from which to choose that included fees, the feedback system, and policies.

It's always interesting to mine eBay seller surveys for clues about changes that could be coming to the marketplace, though this particular survey didn't limit the subject matter to just one or two areas, as demonstrated by this question and list of responses from which to choose:

What is the single most important thing that we could improve to make you more likely to recommend eBay?

Fees for selling on eBay
Access to more ... Read More

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Sat Jan 13 2018 10:07:12

Vote Now in the 9th Annual Sellers Choice Awards

By: Ina Steiner

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Congratulations to the ten Sellers Choice 2018 finalists, including one marketplace that appears on the list for the very first time!

This is EcommerceBytes' 9th annual Sellers Choice Marketplace awards, when sellers turn the tables and put the spotlight on marketplace performance. You're rated on a range of metrics throughout the year, now you can rate the marketplaces on four criteria: profitability; customer service; communications; and ease of use. You can also rank each venue on how likely you are to recommend them as a selling venue to a friend or colleague.

Our favorite part of Sellers Choice is the free-form section where ... Read More

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Thu Jan 11 2018 21:21:08

eBay Exposes Actual Postage Costs in Apparent Glitch

By: Ina Steiner

 

Online shoppers can get very grumpy about shipping and handling charges, and savvy sellers often use "stealth postage" to keep their actual shipping costs private. (I dug up an EcommerceBytes article about stealth postage from 2003!) 

But a reader who buys and sells on eBay said the company is exposing actual shipping costs to buyers in the purchase history section of their accounts.

"At least for me, eBay is displaying what the shipping label cost the seller, not what I paid for the seller's shipping cost," the seller said. 

How obvious would this be to buyers? "I don't know if the average buyer would notice ... Read More

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Wed Jan 10 2018 23:47:05

eBay Mod Wades into Commission Fee Controversy

By: Ina Steiner

 

An eBay moderator responded to a seller's question about yesterday's blog post describing a case where eBay informed a seller it would charge a commission for a listing it had removed due to a copyright complaint.

During Wednesday's weekly chat session, the moderator responded to the question with the following statement:

"eBay does not charge commissions for unsold items that are removed for VERO copyright complaints. When an item is removed for VERO, Listing Fees are credited back for unsold listings. However, Final Value Fees for previously completed transactions are not credited - as was likely the case for this customer."

However, this didn't clear up ... Read More

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