Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Thu July 19 2018 16:18:07

eBay Flummoxed by Fidget Spinners in Second Quarter

By: Ina Steiner

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eBay blamed fidget spinners for a disappointing metric in its second quarter earnings report released yesterday after a Wall Street analyst asked why eBay promotions and the Best Price Guarantee program were not translating into an increase in active buyers during the quarter.

The "stress-relieving" fidget spinners had attracted new buyers in the second quarter of 2017 - but not all of those new buyers who had been eager to get their hands on the latest fad returned to make subsequent purchases, according to eBay Chief Financial Officer Scott Schenkel.

Growth in active buyers in the recent quarter was 3% (excluding eBay's Japanese ... Read More

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Mon July 16 2018 20:39:51

eBay Unveils Payments Beta on Anniversary of PayPal Split

By: Ina Steiner

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We noted in our editorial this morning (available to email subscribers) that this is the 3-year anniversary of eBay's split with PayPal, meaning eBay would be able to start testing its own payments system on a small scale. 

Hours later, eBay sent an email to sellers inviting them to participate in a beta trial that begins in September. And while it didn't provide information about the cost of using eBay Payments, it said there would be special pricing for those who opted in early. (Eventually it will become mandatory for all users.)

eBay had previously announced it would become a "payments ... Read More

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Mon July 16 2018 17:25:03

Amazon Hit Hard by Tech Issues as Prime Day Kicks Off

By: Ina Steiner

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Amazon has been hit hard by technical issues today after kicking off its Prime Day deals, and search is still failing for us. The company issued the following notice on Twitter just before 5 pm ET, two hours after the sale kicked off in the US:

"Some customers are having difficulty shopping, and we're working to resolve this issue quickly. Many are shopping successfully - in the first hour of Prime Day in the U.S., customers have ordered more items compared to the first hour last year. There are hundreds of thousands of deals to come and ... Read More

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Mon July 16 2018 09:17:50

eBay Message to Shoppers on Prime Day

By: Ina Steiner


eBay is sending visitors to its Deals platform this morning ahead of Amazon Prime Day's official kickoff, displaying the following message on its home page this morning:

No Memberships. Just kick-Ass Deals. 
1 day of deals?! We're here all year. With free shipping, always.

Let's break it down. 

No Memberships. Just kick-Ass Deals. The first line reminds shoppers that eBay doesn't require them to pay a membership in order to get good deals. So far so good.

1 day of deals?! We're here all year. eBay reminds shoppers they don't have to scramble to get good deals on eBay on a single day in July.

With free shipping, always. eBay is not a retailer, ... Read More

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Sat July 14 2018 10:02:18

eBay Upsets Seller with Accusatory Thank You Message

By: Ina Steiner


eBay sent an email to a seller in which it thanked him but at the same time accused him of violating eBay policy. eBay has become fixated about the specter of buyers and sellers taking transactions off-site to avoid paying commission fees.

As we reported in the fall, eBay will begin charging sellers Final Value Fees simply for including their contact information or asking buyers for their contact information - even when the item remains unsold. It's not the only "penalty" fee eBay has instituted - sellers who have high rates of after-sale requests (including Item Not ... Read More

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