Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Sat May 18 2019 00:08:20

eBay Pitch to Investors May 2019

By: Ina Steiner

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eBay released a slide deck of an investor presentation dated May 2019 in which it paints a positive picture of the company. It also argued against a shareholder proposal that calls for a mandate to have an independent Chairman of the Board. 

eBay outlined its strategic priorities:

- Best Choice (greatest selection including "incredible deals")
- Most Relevance (easy-to-find and compare items with a data-driven and personalized shopping experience)
- Most Powerful Selling Platform 

For the latter priority, eBay outlined the following:
- For business sellers: the potential to drive profitable sales and build a brand;
- For consumer sellers: an easy way to declutter, sell and make money;
- A partnership, not a competition.

eBay also ... Read More

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Tue May 14 2019 23:31:48

Are Sellers Getting Screwed Out of Shipping Refunds?

By: Ina Steiner

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A company called 71lbs leveled a serious charge against FedEx, accusing the shipping carrier of using unscrupulous tactics. In a blog post on Tuesday, Ellen Riley wrote:

"It's upsetting and disappointing to see a Fortune 100 corporation use unscrupulous tactics to preclude their own customers from collecting on their own policy! The money-back-guarantee policy, which is displayed below is offered under the FedEx Service Guide for express, ground, and international shipments."

71lbs offers services to shippers: it automatically monitors their FedEx and UPS accounts for late deliveries and service failures, and it automatically files claims on shippers' behalf. "If ... Read More

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Mon May 13 2019 10:26:41

Would You Embrace Virtual Currency on eBay?

By: Ina Steiner

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eBay and virtual currency - what could possibly go wrong, cynics might ask after reading today's reports about the company's messaging at the Consensus cryptocurrency conference in New York.

CCN has an overview* of what the fuss is about after reports surfaced this morning, including images of eBay signs that read:

- Virtual Currency. It's happening on eBay.
- Reach 179 million active buyers in the world's largest marketplace.
- Digital Collectibles. It's happening on eBay.

eBay used to ban the sale of all digital goods, but it eased up on that restriction in recent years. In August, we reported Read More

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Sun May 12 2019 00:05:53

Beware Sloppy Messaging in eBay Seller Promotion

By: Ina Steiner


eBay got sloppy with the wording of one of its latest promotions, resulting in customer confusion (the customer in this case being the seller) - and it could be costly for those who take eBay at its word.

On Friday, eBay advertised a free-listing promotion that indicated sellers had a choice of durations. But eBay had eliminated duration options when it put into place the Good Til Cancelled mandate (GTC) on March 18th. Now, all fixed-price listings auto-renew every 30 days unless cancelled.

Here are two excerpts from the "What is the Promotion?" section of the email invitation:

- "Invited sellers who activate the offer ... Read More

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Wed May 8 2019 21:00:17

Rumor Spreads that PayPal May Reverse Costly New Policy

By: Ina Steiner


Update 5/11/19 - good news: A spokesperson provided the following statement in response to our inquiry: "While we recently updated our user agreement to give us the ability to align our refund policy with market practices, we have no plans to make any changes to our existing policy at this time."

Is PayPal delaying implementation of a costly new policy? A longtime seller told us today that she was told by a customer service rep that it is putting a hold on the policy change, and for now, will not be keeping 100% of the fees for refunds (the longstanding policy ... Read More

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