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AuctionBytes.com Online Payment Survey - January 2006
1. What forms of payment do you accept in your online auctions, store and retail website? (check all that apply for each column)
Online auction listings Storefront listings Your own retail website listings
Check
302 112 75
Money Order
397 142 89
Postal Money Order
402 143 85
Credit Card
121 65 61
Bank-to-bank transfer
62 24 21
Wire transfer
49 20 16
PayPal
435 164 112
Other Online Payment Service
54 19 22
Not Applicable
2 36 40
Total Respondents   487
(skipped this question)   4
2. Which of the following online payment services do you offer in your online listings? (check all that apply)
Response Percent Response Total
AuctionChex
0.4% 2
CacheCard Services
0% 0
CCAvenue eTransactions
0% 0
CCNow
0% 0
Certapay
0.9% 4
Ecount
0% 0
e-gold Ltd.
0% 0
GreenZap.com
0.2% 1
hyperWALLET
0.7% 3
iKobo Money Transfer
1.1% 5
Moneybookers.com
1.3% 6
MoneyMover.com
0.2% 1
MoneyZap by Western Union
0.2% 1
Nochex E-mail Money
1.1% 5
PayMate Australia
0.2% 1
PaymentOne
0.2% 1
PayPal
94.4% 422
Payso Micropayments
0.2% 1
Paystone Online Payment
0.4% 2
PaySwiss.com
0% 0
PPPay.com
0.4% 2
ProPay
2.9% 13
StormPay
1.8% 8
VirtualBankCard
0% 0
WorldPay
0.2% 1
YowCow
0% 0
Other (please specify)
7.6% 34
Total Respondents   447
(skipped this question)   44
3. Do you have a credit card merchant account?
Response Percent Response Total
yes
26.1% 126
no
73.9% 357
Total Respondents   483
(skipped this question)   8
4. Did you accept BidPay in your online listings before it closed on 12/31/05?
Response Percent Response Total
Yes
52.1% 253
No
47.9% 233
Total Respondents   486
(skipped this question)   5
5. Do you expect the closure of BidPay to hurt your business? (check one)
Response Percent Response Total
Will hurt my sales a lot
2.1% 10
Will hurt my sales slightly
11.3% 54
Will not affect my sales
61.2% 293
Will help my sales slightly
1% 5
Will help my sales a lot
0% 0
Not sure/Don't know
16.3% 78
Other (please specify)
8.1% 39
Total Respondents   479
(skipped this question)   12
6. On average, what percentage of all of your online transactions do each of the following payment services comprise? (Enter numbers only, they must add up to 100.) For example, if 50 percent of customers generally pay with a money order, enter the number 50 in the box next to "Money Order."
Response Total Response Average
Cash
718 3.39
Check
3717 11.80
Money Order
3896 10.67
Postal Money Order
2086 8.09
Credit Card
2289 23.12
Bank-to-bank transfer
547 8.42
Wire transfer
167 2.83
PayPal
34731 78.76
Other
449 7.61
Total Respondents   486
(skipped this question)   5
7. On a scale of 1 to 5, how happy are you with the choice of online payment services currently on the market? (with 1 being very dissatisfied and 5 being very satisified)
Response Percent Response Total
1 (very dissatisfied)
17% 82
2
14.9% 72
3
21% 101
4
24.5% 118
5 (very satisfied)
22.6% 109
Total Respondents   482
(skipped this question)   9
8. Of the payment services you use, what areas need most improvement?
No improvement needed Some improvement needed Much improvement needed Not sure/don't know Response Total
Customer service
21% (95) 37% (164) 33% (148) 9% (40) 447
Speed of payment
76% (326) 18% (77) 3% (11) 3% (15) 429
Fees
10% (45) 35% (161) 52% (238) 3% (15) 459
Privacy
48% (205) 26% (110) 8% (32) 18% (76) 423
Security
42% (180) 30% (131) 15% (64) 13% (58) 433
Total Respondents   469
(skipped this question)   22
9. Please select the statement that best represents your opinion about the current choice of online payment services.
Response Percent Response Total
Need greater choice of payment services
49.1% 236
Need fewer choices of payment services
3.1% 15
I'm satisified with the number of payment services available
38.5% 185
Other (please specify)
9.4% 45
Total Respondents   481
(skipped this question)   10
10. In which categories do you sell online? (check all that apply)
Response Percent Response Total
Antiques
42.2% 205
Art
19.1% 93
Baby
8% 39
Boats
1.9% 9
Books
51.4% 250
Business & Industrial
11.7% 57
Cameras & Photo
17.5% 85
Cars, Parts & Vehicles
10.1% 49
Cell Phones
5.8% 28
Clothing, Shoes & Accessories
37.2% 181
Coins
8.4% 41
Collectibles
64.4% 313
Computers & Networking
13% 63
Consumer Electronics
16% 78
Crafts
15.4% 75
Dolls & Bears
21.2% 103
DVDs & Movies
19.3% 94
Entertainment Memorabilia
14.6% 71
Gift Certificates
0.4% 2
Health & Beauty
13.4% 65
Home & Garden
27.8% 135
Jewelry & Watches
28.6% 139
Music
17.3% 84
Musical Instruments
8.2% 40
Pottery & Glass
34.2% 166
Real Estate
0.4% 2
Specialty Services
2.1% 10
Sporting Goods
14.4% 70
Sports Mem, Cards & Fan Shop
14.6% 71
Stamps
4.7% 23
Tickets
1.9% 9
Toys & Hobbies
30.9% 150
Travel
1.4% 7
Video Games
9.3% 45
Everything Else
13.8% 67
Other
4.7% 23
Total Respondents   486
(skipped this question)   5
11. How many items do you sell a week on average?
Response Percent Response Total
I never sell online
0% 0
Less than one/week
7.3% 35
1-10
35.8% 172
11-25
22.9% 110
26-50
17.7% 85
51-100
7.9% 38
101-500
6.9% 33
501-1000
1% 5
1001-2500
0.6% 3
2501-5000
0% 0
More than 5000
0% 0
Total Respondents   481
(skipped this question)   10

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