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EcommerceBytes-Update, Number 255 - January 24, 2010 - ISSN 1528-6703     16 of 17

Seller's Choice Marketplace Ratings: TIAS.com

By Ina & David Steiner

January 24, 2010

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In January 2010, AuctionBytes surveyed over 1,400 online sellers and asked them to rate the marketplaces on which they had experience selling. An introduction to the survey along with a summary of the overall ratings can be found here, with a link to the results of each of the 15 online marketplaces included in the survey.


Customer Service:


Ease of Use:

Would you recommend:

Year Established: 1995
Description: Fixed Price. Antiques, collectibles, arts & crafts, jewelry.
More Info

TIAS.com came in third for Profitability, and ranked above average in Customer Service, Communication and Ease of Use. Sellers said it offered sophisticated features. TIAS.com is one of the oldest marketplace, having started at the same time as eBay in 1995, and is an online antiques mall. In reading the comments, it seems many sellers are satisfied with the site, liked the ability to use their domain name with their store, and appreciated the personalized customer support, while others feel it in need of more TLC in a number of areas, such as site design and back-end tools. Several respondents commented that the site overlooks reproductions. Tias.com came in ninth out of fifteen as a recommended selling venue.

Reader Comments - The Good, The Bad, The Ugly:
I have been on Antique Arts part of Tias from 1998 and would never give up this site. The staff is always there to help 24 7 . And you get quality customers, serious buyers.
Love TIAS fee structure, although they are currently having some issues with seller fees figuring correctly, due to a recent addition of new payment methods. They have a tutorial that is fairly easy to use, but does need lots of updating. Home page is mostly just a menu, with only 4 pictures, a splash page of product pictures would be a nice update. They put a LOT of effort into advertising TIAS for us sellers and that is really appreciated. Response to questions and problems has diminished, I think they could use some additional customer support. Over all we have been very satisfied with TIAS sales.
Have used TIAS as my primary slot for several years. All aspects are very good for sellers ... and buyers, as I've seen. A great site with helpful people and ideas!
Good, easy to use site, and best of all, you can attatch your own url to their site, thus creating what is virtually your own web site with its own categories, and not just a mall entry.
I have been selling on TIAS since July 2000 and traffic and sales have always been good.
Site is easy to set up and use. Questions are always answered within 24 hours and usually within 2-4 hrs.
I have always recommended TIAS to friends and customers if asked.
Have used TIAS as my primary slot for several years. All aspects are very good for sellers ... and buyers, as I've seen. A great site with helpful people and ideas!
I find TIAS the best site for ease of listing items, handling items & finishing a transaction. I have no real complaints at all. Has always been my most profitable website, far beyond others I have
I was disappointed with TIAS because there is no quality assessment of the items that are sold there. To that end, there are a lot of cheap reproductions and modern imitations and these are not distinguished from authentic antiques. Photo tools are not very good and most items have only one or two pictures there, which is not enough to entice a buyer who is looking for quality antiques. I have not sold there for about 3 years and I withdrew from TIAS because I was just breaking even.
TIAS needs to update their site more, especially the shipping issues, more customization would be great. Customer service is sometimes spotty (sometimes it is really excellent and sometimes it is not quite so excellent). Tias seems to have things a bit backwards, they seem to feel that the buyers are THEIR customers which is not quite true (they are only peripherally TIAS's customers). The buyers are OUR (the sellers) customers; we, the sellers are TIAS's customers. I think if they would understand this better then the customer service would be better. Still, there have been times when they have bent over backwards for me. Phil, has always been great to talk to! Sue has the patience of Job.
I have been selling in TIAS since 1997 an love their service.
had a shop there and it was very cumbersome to set up and list. Staff was not easy to deal with when help was needed. Slow database resulted in little buyer traffic.
I used to gush about TIAS's Customer service and ease of use to anyone who would listen. Lately, my sales have been terrible and it takes days for customer service to get back to me. I also sell on Go Antiques and they are worse. What is happening to Customer service?
Search engine often down. Poor communication with customer service and poor resolution.
I tried Tias and never made money there. The item listing pages were awkward, the behind the scenes shop management was difficult. Customer service from management was nonexistent.


Sellers Choice
We thank all readers who took the time to rate the marketplaces. If you have comments about the survey results or the survey itself, please feel free to post them in the AuctionBytes Blog.


About the author:

Ina and David Steiner are publishers of EcommerceBytes.com and have been writing about ecommerce since 1999.

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