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EcommerceBytes-NewsFlash, Number 2829 - June 19, 2012 - ISSN 1539-5065    2 of 5

eBay UK to Redesign Seller Performance Page

By Ina Steiner
EcommerceBytes.com
June 19, 2012




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eBay UK told sellers it was launching a new design for the Seller Performance section of the Seller Dashboard on June 20, 2012. The information that's available on the Seller Performance page will be the same as before the redesign.

eBay UK said it hoped the new layout would make it clearer and easier for sellers to keep track of their progress against eBay's seller performance standards. eBay measures sellers' performance standards according to how well they meet such expectations as charging reasonable shipping costs and responding to buyers' questions promptly, for example.

In order to access the Seller Performance page, sellers click the Performance status button in the Summary box. The chart on the Seller performance page shows sellers the following information:

  • Whether your seller performance is Top-rated, above standard, or below standard;
  • Links to view your status in the countries that have the Top-rated seller program;
  • A table that shows your current performance and your last evaluation by average rating and percentage of low detailed seller ratings (1s and 2s), and the required performance level;
  • Information on eBay Buyer Protection cases that are opened (cases your buyers opened in the eBay or PayPal Resolution Center that pass checks for buyer abuse or fraud) or closed without seller resolution (cases closed without your response or resolution);
  • A link to view your 12-month trending data.

See the announcement for more information.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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