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EcommerceBytes-NewsFlash, Number 2775 - April 04, 2012 - ISSN 1539-5065    2 of 5

eBay UK Initiates Seller Protection Notifications

By Ina Steiner
April 04, 2012

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eBay UK said it would begin sending monthly emails to sellers notifying them of actions taken on their accounts. The message, posted on the eBay UK Announcement Board, said eBay takes proactive action in a number of areas to protect accounts.

Beginning April 3, eBay UK will send an email to sellers that have had action taken on their accounts. The email will notify sellers of the number of negative and neutral feedbacks removed and/or number of low detailed seller ratings (DSRs) removed as a result of proactive reviews by eBay, and whether multiple DSRs from a single buyer have been excluded from review.

The email notice will also include information about resolutions cases removed proactively from the seller's account, and if the seller performance standard has been protected by the standards grace period.

The first email will cover the period from February 1, 2011 to 31 January 2012. "We'll be monitoring accounts on an on-going basis and all sellers affected by any of the above actions will receive an update email monthly," according to the announcement.

eBay UK explained that the data in the email could vary from information displayed in the seller's dashboard "due to timing differences between the email and updates to your Seller Dashboard."

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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