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EcommerceBytes-NewsFlash, Number 2529 - April 26, 2011 - ISSN 1539-5065    2 of 5

Sellers Unhappy after Amazon Tweaks Online Postage Labels

By Ina Steiner
April 26, 2011

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Amazon apparently made a change on Friday to their shipping label program, adding a field that asks customers to declare if the package is an envelope or box. Sellers were unable to get Delivery Confirmation on certain packages as a result of the change.

Stamps.com Director of Online Marketing Eric Nash said with the new change, if the customer marks the mailpiece as an envelope, or if they mark the mailpiece as a box but put in dimensions that don't qualify as a package, then Delivery Confirmation is not available, since the USPS does not allow DC on an envelope.

Nash said Stamps.com had suggested to Amazon that it change the field messaging from "box" to "Package/Large Envelope," since Large Envelopes are essentially treated like a package and do qualify for Delivery confirmation.

A seller who reported the problem also said Amazon.com is making sellers unnecessarily measure some shipping boxes. "I tried shipping a priority small flat rate box (vhs sized). It's less than a pound. Instead of allowing me this flow > weight > select class (ie priority), they are doing this flow > weight > envelope/box > enter dimensions > then select class. WTF. Every priority mail box issued by the USPS meets the dimensional class for priority. Having me go and MEASURE is prehistoric."

AuctionBytes is awaiting response from Amazon.com about the changes to its shipping label program.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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