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EcommerceBytes-NewsFlash, Number 2141 - October 20, 2009 - ISSN 1539-5065    2 of 4

eBay Rolling out New Processes to Handle Deadbeats and Disputes

By Ina Steiner
October 20, 2009

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eBay said new policies around resolutions and unpaid items that were announced in July as part of the fall release are now rolling out. The new eBay dispute resolution process for resolving Item Not Received and Item Not as Described claims will be phased in for all buyers over the next several weeks. Starting this week, sellers can view and manage disputes filed through the new eBay process in the updated Resolution Center available from the Account tab in My eBay.

In addition, the first changes to the process for unpaid item (UPI) claims are now launched, including what eBay calls a faster process with fewer steps to resolution and buyer communications coming from eBay instead of the seller. The window of time for sellers to open a claim is now 32 days instead of 45. The option to have claims opened automatically (Unpaid Item Assistant) is targeted to launch later this fall.

Link to announcement

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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