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EcommerceBytes-NewsFlash, Number 2100 - August 19, 2009 - ISSN 1539-5065    1 of 4

eBay Updates User Agreement to Cover New Dispute Process

By Ina Steiner
August 19, 2009

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eBay made changes to its User Agreement in the wake of its "SR2" announcements on July 27th. The main change is around eBay's new Buyer Protection policy as it moves dispute resolution from PayPal to eBay and begins covering all purchases. It also modified its Content policy to account for its new Photo/Product Catalog provision announced last month.

Readers can view the exact changes by going to TOSBack.org, a website that tracks corporate changes to User Agreements.

eBay spokesperson John Pluhowski said the new Buyer Protection section was essentially ported over from PayPal and contained new information about asking a sellers for an additional payment on file. He said, "In the current case, PayPal can actually take accounts negative and latch on to the funds so that they can get the money back on any future transactions. In the new eBay process, if we're not able to reverse the funds with PayPal, we're going to be asking the seller to provide a credit card."

You can find more information and comment on this article, by visiting the AuctionBytes Blog.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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