PayPal Double-Dips with Billing Glitch; eBay Credits Coming?
By Ina Steiner
Some PayPal members discovered the online-payment service had "double-dipped" their accounts. PayPal waited until October 1st to post the problem on its Announcement Board, explaining that some PayPal Debit Card transactions that were initiated on September 26th were debited twice due to a processing error. "We have begun processing the corrections for the duplicate payments and they should appear in your PayPal account in the next few days. We apologize for any inconvenience this may have caused and are working to resolve this issue as soon as possible."
PayPal spokesperson Michael Oldenburg said the company would be communicating with affected customers individually by email and was working to correct the duplicate payments in the next few days. He declined to reveal how many accounts were affected by the glitch.
Meanwhile, sellers have been wondering whether eBay has issued credits yet for a glitch that caused items listed or revised on eBay between September 17 - 19 not to appear eBay Search. eBay announced the credit on its Systems Announcement Board and subsequently removed the post. Some sellers complain that they've been unable to reference it when speaking to eBay customer service representatives, some of whom are reportedly unaware that eBay promised the credits. eBay has not responded to inquiries about the credits.
Meanwhile, eBay Australia announced that buyers are having trouble redeeming vouchers.
About the author:
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to firstname.lastname@example.org.
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