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EcommerceBytes-NewsFlash, Number 1831 - July 10, 2008 - ISSN 1539-5065    5 of 6

Infopia Forms New Customer Support Team

By Ina Steiner
July 10, 2008

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Infopia has formed a new support team named after the new Infopia eCommerce platform. Transact Customer Support offers merchants a tiered support structure with greater accessibility to help when needed. The new team will enable online merchants to focus on growing revenue instead of dealing with technology-related issues.

The new team has created a knowledge base, as well as a support portal where Infopia customers can log and track issues. Support is accessible via a new toll-free number. The call center, support portal, and knowledge base are powered by salesforce.com, which gives team members the ability to have a 360 degree view of customer interaction to provide the best solution possible. The focus of the team is to give merchants more time to grow their business by streamlining operations and getting eCommerce issues addressed as quickly as possible.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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