EcommerceBytes-Update, Number 387 - February 14, 2016 - ISSN 1528-6703     9 of 12

Sellers Choice 2016 Marketplace Ratings: Ebid.net

By Ina & David Steiner

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In January 2016, EcommerceBytes surveyed over 12,000 online sellers and asked them to rate the marketplaces on which they had experience selling. An introduction to the Sellers Choice survey along with a summary of the overall ratings can be found here, along with links to results for each of the 12 online marketplaces included in the survey.


Profitability:

Customer Service:

Communication:

Ease of Use:

Would you recommend:

Ebid.net
Year Established: 1999
Description: Auctions, fixed price and storefronts; general merchandise and collectibles
More Info

Summary:
eBid.net came in seventh place again in the 2016 Sellers Choice Awards for Online Marketplaces. The UK-based marketplace is the only auction marketplace that made it into Sellers Choice aside from eBay.

Sellers like the lower fees of eBid. "The biggest plus point for eBid is their very low sellers fees," wrote one seller. "When selling Items prices do not have to reflect over inflated prices just to pay the fees."

"I have been selling on eBid for about 10 years and consistently find it a most profitable sales outlet. Easy to use and the fee structure makes it extremely cheap to sell on," wrote another.

While the fees are attractive to many sellers, some said it came with lower sales, and there were calls for the company to do more marketing. "Great place to list and sell, they just need more exposure in the media (press, TV) to get the US buyers to visit the site," wrote one seller - "Once there, most new visitors do buy and come back, they just need to know of the site. Advertise!!"

One seller mentioned its search function: "Search results will show pages and pages of the same seller listings before you find other products to compare." And one seller said they had difficulty importing their eBay items to eBid.

Another seller said eBid.net is not an alternative to eBay but makes sense for those looking for a low-cost ecommerce solution compared to other online-store platforms - "It's a great place to create an attractive store with lots of custom categories, but UN-like eBay, you must bring your own customers and traffic."

One seller said if eBid successfully advertised, it "would be a good rival for eBay and probably supercede them in sales."

One seller summed up what numerous respondents expressed: "Excellent customer service from real people. Free listing and low FVFs."

There were several comments about the site redesign not being as good as the old design. One seller wrote, "The site has recently been updated to comply with Google demands to be compatible with all electronic devices, which is good, but I personally feel it has lost a bit of its old character in the design process which is rather a shame."

eBid received a 4.31 in Profitability; a 4.99 in Customer Service; a 4.94 in Communication; and a 5.14 in Ease of Use. It received a 4.39 from sellers when asked, "How likely are you to recommend eBid as a selling venue to a friend or colleague?"

Reader Comments:The Good, the Bad and the Ugly

I love eBid, from the customer service to the fees. The buyer base is continuing to grow, most of my recent buyers have been first timers.

Fees are consistently low, haven't altered in years. The best customer support I've ever come across, staffed by real people who reply promptly and to the point, no sending of automated replies that don't relate to your problem. If you demonstrate that a buyer, or seller, has left unfair feedback they will remove it without any hassle. A fair site for both buyers and sellers,

Been selling on eBid over 5 years - low fees, top Support, stress free environment, and more.....

Low cost, world wide marketer, management that responds quickly to questions or problems, exposure on the search engines, and a supportive community of sellers.

eBid is a much friendlier and straight forward site to use. I've been with them for 12 years now. If you have a problem a human answers any query within 24 hours.

I prefer this site over most of the rest. I do not sell a whole lot on here but it is extremely easy to use and the fees are some of the most reasonable. They have a feedback system that you can trust (Unlike eBay's one sided non reliable system that encourages bad bidders.)

Great site and the chance to raise more money for my charities. Less fees to pay so more money to help cats and that is why I sell. 100% for cat welfare!

The biggest plus point for eBid is their very low sellers fees. When selling Items prices do not have to reflect over inflated prices just to pay the fees. eBid is a very fair selling platform.

I am a relatively new seller on eBid and have found it to be a friendly site that is easy to use and seller customer service is great.

If you're looking for an ecommerce solution (as opposed to "an auction site") eBid makes the most sense... 5 stores for a one-time fee, low final value fees, easy to use, very attractive and very "modern web" appearance are all big pluses for me. Here's the rub... you HAVE to look at eBid more as an alternative to Shopify, BigCommerce or Volusion... NOT as an alternative to eBay. Why? It's a great place to create an attractive store with lots of custom categories, but UN-like eBay, you must bring your own customers and traffic.

Friendly, professional and exceedingly good value.

I have been selling on eBid for over 7 years and wouldn't sell anywhere else now. Very low fees, site is dead easy to navigate, lots of friendly advice on the forums and eBid support is super quick and efficient with any problems. Would highly recommend selling on eBid.

eBid provides a very reliable website and it is very easy to use. Their customer service is fantastic and their replies are very fast.

Very much a more friendly site than the major sites. They monthly inform their members of changes etc: Their site charges are the lowest in the world, so a much more profitable experience is achieved. All in All, the big players cannot come anywhere near the eBid experience.

eBid.net is a great site to use. Listing is easy and you can't beat the low fees. Customer support is wonderful and you always get help from a human being instead of a stock answer. The site has recently been updated to comply with Google demands to be compatible with all electronic devices which is good but I personally feel it has lost a bit of its old character in the design process which is rather a shame. Sellers will always try and help newbies on the forums if they have any problems.

The site does not have a large amount of buyers but it is easy and worth the effort to list expensive or inexpensive items. Sales are as brisk as some other sites but there are sales and good profit on them. After the one off payment of 50 pounds it costs nothing to relist an item and very little when it sells.

eBid gives great personalized service from a live help team. (No robots). I paid a small start up fee and very low FVF (2%). I pay nothing to list my items and no monthly fees.

Ebid is an easy website to sell on, with low fees, but there is no Customer Service for sellers

Need some advertising of the site, but they have made a lot of changes.

eBid is a great place to sell, but it needs some advertising and media attention, just not as many buyers come to look as the better known sites

They are a "challenger" marketplace and, like Avis in the past, they are clearly trying harder! A shame many folk don't know of them yet.

Excellent site with free listings, low seller fees, excellent customer service but new website far more difficult to use than the old one.

Been selling here a long time, sales are slow but communication from Ebid once support is contacted is very efficient.

Slow sales (in the U.S.) but excellent friendly site (from a technological perspective).

Nice website but for some reason I do not have many sales there.

Profitability is high on what you sell as the fees are very low. I have been there two years with very few items selling. When I move these items to another venue, they sell much better. Maybe there aren't many shoppers there.

Use as a seller is easy. Clean and tidy site but not many click throughs and needs more advertising. If this was done then I feel this would be a good rival for eBay and probably supercede them in sales. Not tied down to making sellers jump through hoops. As sellers it is our business and Ebid support that.

ebid.net is a great site. It is managed well, the other sellers are friendly and very willing to help. I have not contacted management because help is available on the forums and my problems have all been solved by help from other sellers. They seem allergic to advertising or something. I don't have the answers, but the only things I have sold on there are charity items during their monthly YDC auctions. Not real crazy about the "redo" (some users don't like it at all).

My items rarely sell here. The fee structure is a little confusing.

The site is great. Unfortunately, there are no buyers. Customer service is nonexistent as their forum users provide most help.

eBid just plain lacks customers. I don't know why but my guess it's the sites layout. It is difficult no navigate. Search results will show pages and pages of the same seller listings before you find other products to compare.

Communication only through email, no phone contact.

Ebid is a small overseas site. Rarely ever a sale there and NEVER had more than 1 bid on an item. After the initial fee, listing is free and fees are minimal to nothing. Still rarely ever make a sale.

Ebid is the best marketplace considering the fees they keep from the sales but they don't attract buyers. They really need to advertise their website.

Another "alternative" site with an excellent software infrastructure but very it difficult to get any sales. You can count on your fingers the number of yearly sales here

I have listed plenty of items on this site but never really sold any products.

I get next-to-No sales from my Ebid site. I can only assume that there is insufficient traffic to get a decent amount of sales, because I have the same things for sale at similar (or worse) terms elsewhere, that sell decently.

Can't figure out how to import my eBay items to eBid tried several times life is too short and it is too frustrating to keep trying.

Sellers Choice Awards:
We thank all readers who took the time to rate the marketplaces. If you have comments about the survey results or the survey itself, please feel free to post them in the EcommerceBytes Blog.


About the author:

Ina and David Steiner are publishers of EcommerceBytes.com and have been writing about ecommerce since 1999.


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