EcommerceBytes Soundoff: Letters to the Editor - September 22, 2013
By Ina Steiner
In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.
Could not help but notice the heavy USPS advertising and pressing the point of their tracking service. Well here's one for the books.
I shipped a Priority Mail package to Australia on August 20. It got lost somewhere between Kearny, NJ and Flushing, NY between August 21 and September 6. USPS had no explanation for it but offered a suggestion that I could call Consumer Affairs at USPS.
I did that and was told that they have had a lot of complaints lately since staff downsizing and facility consolidations. I was also advised that I can expect these problems to continue for the foreseeable future.
And if that wasn't enough, they told me that Priority Mail International is considered First Class Mail and therefore, there is no tracking on such shipments.
UPS and FedEx are looking better right now! I have attached the tracking data from USPS to show the mysterious missing days in this saga.
I hate to say this but with this kind of service maybe they should go out of business!
(Tracking shows it was accepted in New Jersey post office on August 20, 2013, Processed at the USPS Sort Facility in Kearny, New Jersey on August 20, 2013, left that facility on August 21st, and arrived at the USPS Sort Facility in Flushing, New York on September 6th.)
Question: Why do eBay sellers buy NEW, readily available items on eBay?
Price? Commodity items like electronics and clothing (men's underwear for instance) is almost always available elsewhere at lower cost.
Service? Search? Checkout?
Just speaking to NEW items that are not unique and are available elsewhere. Why buy on eBay? I suggest that it is habit and one that is not in the best interest of eBay sellers. BREAK THE EBAY HABIT!
For common purchases, look elsewhere first.
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About the author:
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to firstname.lastname@example.org.
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