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EcommerceBytes-Update, Number 328 - February 03, 2013 - ISSN 1528-6703     8 of 18

Sellers Choice 2013 Marketplace Ratings: Ebid.net


By Ina & David Steiner
EcommerceBytes.com

February 03, 2013
 



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In January 2013, EcommerceBytes surveyed over 11,500 online sellers and asked them to rate the marketplaces on which they had experience selling. An introduction to the Sellers Choice survey along with a summary of the overall ratings can be found here, along with links to results for each of the 16 online marketplaces included in the survey.


Profitability:

Customer Service:

Communication:

Ease of Use:

Would you recommend:

Ebid.net
Year Established: 1999
Description: Auctions, fixed price and storefronts; general merchandise and collectibles
More Info

Summary:
eBid.net was one of the biggest movers in this year's Sellers Choice Awards, moving up eight places to sixth overall. One of the largest online marketplaces, with dedicated sites for 23 different countries, eBid has made it as a Sellers Choice Awards finalist all four years.

eBid.net came in ninth for profitability (4.93). Sales were not as good as eBay, sellers said. "eBid.net is growing in leaps and bounds. It is still a small site, so cannot provide the amount of traffic that eBay has, but it is improving all the time. When you do sell you get to keep most of the profit, I only pay a 2% FVF because I use the gallery option."

Some seller said eBid has fair fees and fair feedback system to protect both buyers and sellers. Good customer service and easy to use. "Fantastic Customer Support; easy to use; low fees, friendly Forum. No stress in using and no silly Seller Ratings to worry about either - minimal rules and regulations."

Some say traffic is too low and better for UK sellers than U.S. sellers, but fees are lower too. Some sellers said they wished the site would do more advertising. "Advertising to promote the site is non-existent," wrote one seller. "eBid has an excellent software substructure, but lacks traffic. The fact that they are based in the UK seems to dampen sales for US sellers, even though they claim to have a good US presence." And, "I think if eBid would start doing some serious advertising they could take over eBay and that is definitely what we all need... a better alternative!"

"eBid.net is growing in leaps and bounds. It is still a small site, so cannot provide the amount of traffic that eBay has, but it is improving all the time. When you do sell you get to keep most of the profit."

"New range of selling tools introduced in 2012 was excellent."

"eBid has an excellent software substructure, but lacks traffic. The fact that they are based in the UK seems to dampen sales for US sellers, even though they claim to have a good US presence."

eBid.net came in number eight for customer service (5.78), communication (5.56) and ease of use (6.12). When asked "How likely are you to recommend eBid as a selling venue to a friend or colleague," eBid came in number eight (5.24).

Reader Comments - The Good, The Bad, The Ugly:
eBid.net is growing in leaps and bounds. It is still a small site, so cannot provide the amount of traffic that eBay has, but it is improving all the time. When you do sell you get to keep most of the profit, I only pay a 2% FVF because I use the gallery option. November 2012 was my best selling month yet and I am confident when they bring out their mobile app and API platform that it will be a great boost. The forums are always helpful if you need more selling tips and eBid customer support is the best I have come across on any site. Highly recommended !

Fair fees and fair feedback system to protect both buyers and sellers. Customer support is second to none - any queries are answered promptly by real people. Flexible - I can list an item for as long as I want and use what payment methods I want. Highly recommended!

Excellent communication and help from owners of eBid.net. Rather slow to sell there but improving. The forum is very good and members are delighted to help both new sellers, buyers and those who have been on there for a while.

It's just a great place to be. Fantastic Customer Support; easy to use; low fees, friendly Forum. No stress in using and no silly Seller Ratings to worry about either - minimal rules and regulations.

Of all the online venues I've used over the years, eBid is the one place where management truly cares about members and responds to member concerns and queries. The fees are low and the member support via the forums is first rate, too. After experiencing eBid, I can honestly say I wouldn't sell anywhere else.

I had over 1,750 sales in 2012 on eBid. Customer service is good. The new range of selling tools introduced in 2012 was excellent. Great value for money - 5 shops free for life.

eBid is fast becoming the second largest selling venue on the internet. Ease of using the site, extremely low FVFs, 5 free stores and 5 free gallery pics as a Seller+ member, super-fast replies from support with questions, all make for one of the best sites to sell at. Mobile app is coming this spring!

eBid has an excellent software substructure, but lacks traffic. The fact that they are based in the UK seems to dampen sales for US sellers, even though they claim to have a good US presence.

The site has potential. It just need a base of buyers to become the next big thing, but it is getting late because the site has time online. The NinJaTool Lister is good. For regulars sellers (non-subscribe) the edit option can be a headache because regular listings don't have a photo in the search or in the edit area.

Love this site but there just aren't enough buyers. No sales.

Mixed results on eBid. I was initially impressed enough to purchase one of their lifetime memberships... but it's not a site that I want to spend effort listing on. My own site keeps me busy enough. It's easier to list on my own website, and the return on my effort is much more profitable.

Made some really good sales on eBid and found the site extremely easy to use. Plus help and advice was always at hand on the forums. Customer service is second-to-none with prompt responses (like within hours) from HUMANS not a bot! Of course, the fees make a huge difference too.

For private sellers & small buisness seller eBid.net could work. Though some effort would be needed to promote your items, for some eBid.net could be more profitable as eBid does not manipulate search in favour of some sellers, you only pay a low vf fee when an item sells. Forums are also very helpful giving out tips to newbie sellers.

The throughput of viewers is very small. This makes me sad as I feel that it could be such a challenger to EBay. The fees are very fair to sellers and the customer service is excellent.

Learning curve when I started, few problems after I learned the ropes, excellent service when I did have issues. Active user community is also very helpful. Most important, I am making sales and keeping most of the profit.

Ebid has made some nice changes but it is still a little more complex than eBay. I think if eBid would start doing some serious advertising they could take over eBay and that is definitely what we all need... a better alternative!

I have some months where I sell a lot, then spells where I sell nothing. But the site is easy to use and the fees are reasonable. I believe with time as the user base expands the site will take off.

Used for the past year or so. Flat fee of around $50 is pretty cheap to get only 2% end of listing fees. Doesn't cost anything to list products and the customer service usually gets back within 24-48 hours.

Too little traffic-they worry a lot about getting your Lifetime seller fee. The whole Web site is not very user friendly. If you are viewing your watchlist and decide to delete an item well when you do it flips you to another page trying to sell you something else...I want to finish looking at my Watch List not be flipped to something else. Customer Service got back to me right away when I had a problem.

eBid was my first online auction site and still my personal favorite. As busy as they are their customer service is amazing and personal. The traffic is building and it's a very comfortable site for everyone.

I like eBid, however, all I have gotten from them is a lot of looky loos. I do not know what they can do to remedy this and it's a real shame they don't do better because it is a nice site. If I got some sales from there, I would list more as it is easy and economical. Right now it's just a waste of my time.

Have over 500 listings on eBid and have only made 4 sales in 5 years at least I only put listing up once and forgot about it until we got a sales this Christmas.

Ebid has good customer service and is relatively easy to use, but frankly I've yet to have a sale there, so would mention it to others, but not necessarily recommend it.

I have put items on Ebid for sale and have never sold anything. Traffic is for mostly electronics not fashion, vintage, jewelry, etc. Not exciting and no communication to speak of.

Not worth the effort, very rarely are there sales from this site. The listings take too long to create, no easy way to upload photos.

The site does not look after the buyers against bad sellers. No good for good sellers

Ebid has a lot of potential but sales seem to be scarce. Listing form is rather clumsy.

Sales are very poor. Advertising to promote the site is non-existent.

Inflexible on sellers changing listings .... once a sale occurs in a fixed price listing where inventory remains, you aren't permitted to change pricing, up or down.

Very little traffic, they pull items you are selling, tell you nothing, and won't answer your emails. Very poor service.

Sellers Choice Awards
We thank all readers who took the time to rate the marketplaces. If you have comments about the survey results or the survey itself, please feel free to post them in the EcommerceBytes Blog.

About the author:

Ina and David Steiner are publishers of EcommerceBytes.com and have been writing about ecommerce since 1999.


You may quote up to 50 words of any article on the condition that you attribute the article to EcommerceBytes.com and either link to the original article or to www.EcommerceBytes.com.
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