EcommerceBytes-Update, Number 304 - February 05, 2012 - ISSN 1528-6703     16 of 18

Sellers Choice 2012 Marketplace Ratings: Ebid.net

By Ina & David Steiner

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In January 2012, EcommerceBytes surveyed over 7,200 online sellers and asked them to rate the marketplaces on which they had experience selling. An introduction to the Sellers Choice survey along with a summary of the overall ratings can be found here, along with links to results for each of the 16 online marketplaces included in the survey.


Profitability:

Customer Service:

Communication:

Ease of Use:

Would you recommend:

Ebid.net
Year Established: 1999
Description: Auctions, fixed price and storefronts; general merchandise and collectibles
More Info

Summary:
UK-based auction site eBid.net came in number 14 in this year's Sellers Choice Awards with an overall rating of 5.4 - a drop from fifth place in 2011 when it scored 6.8 in overall ratings. Well liked site, but complaints of low traffic and poor sales among U.S.-based sellers - "great European exposure, minimal US activity," wrote one seller.

Some respondents noted a need for advanced features, such as an eBay import tool and shipping calculator. Many positive comments about the affordable FVF fees, $49.95 lifetime membership fee, and helpful discussion forum members.

eBid's best marks were for ease of use (6.2), its lowest marks were for profitability (4.3).

Reader Comments - The Good, The Bad, The Ugly:
I get a lot more profit when I sell an item on eBid than anywhere else. Problem is the site does not have a lot of traffic yet but that appears to be increasing. Also I've noticed with the new Google changes my items are not reaching Google shopping which concerns me but hopefully that will be straightened out soon. Customer service is excellent and members are friendly on forums and ready to help newbies get started.
***
I have sold on eBid for a few years now and have watched it grow in leaps and bounds. Many improvements have been made to the site as management take the time to listen to its members. The support for sellers is the best I have come across on any site. eBid may not have the huge customer base of some of the bigger sites but with a bit of work you can soon start bringing in sales and it has the added bonus of feeding your items to Google Products. The low fees for extras and the free listing after the lifetime membership make it the best value for money in my opinion. Overall a very good site to sell on, you just need a bit of patience to get yourself established and pick up some good selling tips from the forums.
***
Treats big and little sellers alike - no different rules apply to the little people; freedom of choice about postage & packaging rates; queries dealt with by an actual person - very impressed. As a Seller I can actually afford to try selling different items to see how they go without bankrupting myself!!!
***
Unlike eBay's ripoff seller fees and tons of charges for every aspect of the sales process, eBid is virtually charge free, and has great tools for sellers of all types. Because of this I am able to offer lower prices to my customers. Absolutely the best auction site out there. It just needs more visibility and public awareness.
***
Wish I had more sales but the site offers a lot of great stuff for seller and a lifetime membership for $50.00. Better than ebay!!
***
This site is my most preferred. They have some of the lowest fees out there and their preferred membership is hard to beat. A one time payment of $49.95 gets you access to multiple store fronts and ever lower selling fees. Their customer service is very quick about getting back to you. I recommend these guys to everybody that I run across that are trying to sell items online.
***
Very helpful with problems and quick response. Love the free pics with nice size thumbprints.
***
Excellent site. Customer services is great - real people resolve your problem satisfactorily. Sales are regular but could be better - not many people are aware of ebid. Many of my sales to the site come via Google. I have been a seller on ebid for 2 years and am very happy with ebid as a site.
***
Very good charges and the use of five stores free. Commision charges are very good. Can leave items on site and repeat listings free of charge. Sales not as fast as eBay but can leave things until they do sell at no cost.
***
Excellent low cost auction site with a ton of seller options for the right price. Shipping costs and Feedback are seller controlled plus listings are automatically picked up by Google Shopping.
***
A one time fee of $49.95 and only a 2% FVF. Sales are real slow but it is costing me a lot less per month then what eBay was. (eBid $0 per month eBay $80.00 per month). Customer service is great. I had a couple of issues on eBid and they were solved the first one in a day and the next within 2 weeks. Both times a rep contacted me within 24 hours of opening a ticket.
***
eBid is a very friendly place, they respond to their sellers and the forums are full of helpful people. I get lots of lookers on ebid, but no bids. I have been on ebid 3 years and only 1 sale that was not for their charity auctions which are a lot of fun, but not very profitable for the seller, of course. I would like to see more bidding activity on the charity auctions.
***
eBid is a fresh aproach to online selling. There are a few issues with their shipping structures but I'm sure they will get them ironed out with time.
***
In my search for the ideal selling site, I have just listed a lot of items on eBid but not having any responses....same as with Bonanza and Etsy but I like their fee schedule and especially the final value fee of 2% instead of 9% & 11% as with eBay.
***
Very nice site but too few features for the size of the site. It has to be making good profit for the number of sites it owns, wish they would upgrade.
***
Lack of advertising in the US makes it impossible to sell on eBid. This is a shame because it could become a number # (one) online selling and buying site.
***
Needs a good shipping calculator.
***
I tried ebid,net and had a horrible first experience with them. I signed up and they blocked my whole store the next day, demanding that I provide my passport or electricity bill - even though I was an established seller on many other sites. Huh? I left there immediately and will never go back.
***
I've lost sales due to their lack of Seller-Buyer communication. Even after a sale, there is no easy way to contact a Buyer, and I assume, a Seller. I have had our customer service hurt due to their confusing system of communication. I've never received a response from their customer service people.
***
EBID would be nice if they actually got traffic from places other than Great Britain and Australia. For sellers who don't want to sell internationally, their site is useless. Only made one sale there in MONTHS.
***
Very slow in responding, had to pay extra to get feedback uploaded to ebid, then was told I could upload my ebay feedback to etsy thru their upload 3rd party- which was false.
***
Ebid is the most mature of all the eBay alternatives. Unfortunately, I have yet to make a sale there, despite having been using the site for more than 5 years. It's easy to list there, but until sales pick up (or actually start), I'll be focusing my efforts elsewhere.
***
Not good for ebay imports, no support for ebay's calculator .

Sellers Choice Awards
We thank all readers who took the time to rate the marketplaces. If you have comments about the survey results or the survey itself, please feel free to post them in the EcommerceBytes Blog.


About the author:

Ina and David Steiner are publishers of EcommerceBytes.com and have been writing about ecommerce since 1999.


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