EcommerceBytes-Update, Number 259 - March 21, 2010 - ISSN 1528-6703     8 of 8

AuctionBytes Soundoff: Letters to the Editor

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In every issue, readers soundoff about issues important to them. From feedback to payment services, from fees to posting policies, AuctionBytes Soundoff gives you a chance to air your views.

Send your letter to the editor by emailing with "Letters to the Editor Blog" in the subject line. (Remember to include your name as you would like it to appear.)


Hi Ina,
I don't know if anyone else has seen them, but eBay is running very nice colorful ads on the AOL welcome screens. This would be seen by both AOL subscribers and anyone who goes on the site through the browser. The ads are featuring eBay COLLECTIBLES - vintage items, antiques, OOAKs. I've been noticing them for about 10 days.

I was very surprised to see that they are attempting to lure back the eBay collectibles buyers. Maybe a lightbulb went on over their collective heads that told them what we sellers have been telling them for several years now. Collectibles and unique items are what brought buyers to eBay. The ads are directly targeted to that audience.


To the Editor:
Far from me to be an expert but I think that EBay Sales Days are coming more often because sellers have cut out store listings since they have what an EBay helper said was a "non-visible search" for store items.

In my own case, my ebay sales are off 75% with no help in site and they are still not forwarding items to Google.


To the Editor:
A new wrinkle in eBays's programming efforts. An apparent random error "Your listing is successful but there's a problem with your Gallery picture. See details Item:" is appearing in about 10% of my uploaded listings.

You click on the "See details" link and : There's a problem with your Gallery picture

There's a problem with your Gallery picture. Sometimes this problem resolves itself within 24 hours without you doing anything. Below are the 3 different ways you can try to fix it now:

  • Go to the Fix your Gallery picture page, and click the Create button.

  • If you want to use a different picture for your Gallery picture, revise your item to add a different picture.

  • If fixing your Gallery picture doesn't solve the problem, please contact eBay Customer Support and give them this Gallery error code: error code

Naturally #1 does not work since you can't modify the URL & the DLL does not display the image properly. #2 is of no use since why would I want to use another image when this one is just fine. #3 produced - A call was placed to eBay and the pleasant person told me that there was a "fix" put in last night to correct the "known problem". Yes it was known, because the same thing happened to me last week. I was also told that if the "fix" does not take, the items will be corrected "manually".

I spent all yesterday gathering items to list to take advantage of the listing fee discount, so I was a little miffed that these errors were appearing to say the least since potential buyers are messaging me for help.

I spent 40 years in DP/IT/Computer Programming and I know you test, test, test, test before releasing a "fix". Also, on a day you expect a spike in listings - you release a software fix???? What is going on in Silicon Valley??
Just funny I guess. Have to roll with the punches.


Also visit the Letters to the Editor Blog, here are links to letters published from March 8 to present:

Bill Me Later Pop-up Annoys Etsy Seller (March 20, 2010) - Link

Sales Tax Collection: No Level Playing Field with B&M (March 19, 2010) - Link

Check Invoices for eBay Stores Promotional Credits (March 17, 2010) - Link

eBay Sellers Face International Shipping Issues (March 13, 2010) - Link

Google Doesn't Display Converted eBay FP Listings (March 11, 2010) - Link

eBay Sends "Payment Declined" Letters in Error (March 9, 2010) - Link

eBay Seller Outreach Consultation Not Helpful (March 8, 2010) - Link

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

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