EcommerceBytes-Update, Number 258 - March 07, 2010 - ISSN 1528-6703     6 of 6

AuctionBytes Soundoff: Letters to the Editor

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In every issue, readers soundoff about issues important to them. From feedback to payment services, from fees to posting policies, AuctionBytes Soundoff gives you a chance to air your views.

Send your letter to the editor by emailing ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line. (Remember to include your name as you would like it to appear.)

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Hi, Ina -
I can't be the only seller who wonders what the PURPOSE is of the Seller Outreach phone calls from ebay. The callers have a script with very superficial information. I've listened to several of their calls until they finished their script and can't imagine what kind of seller would appreciate/benefit from this kind of call. Now I just tell them that I've already spent hours studying whatever it is they're calling about and think their time could be better used with another seller.

I'd much prefer that these resources be put into funding more customer service reps for those instances when I actually NEED information that I can't find on the site.

What is particularly aggravating is that these annoying calls usually come on the heels of a complex set of ebay changes, which aren't addressed in any depth whatsoever. Example: Do you know that ebay has introduced changes in search that advantage sellers who have high DSR's? How is that question helpful to any seller?

If you publish my comments, please don't include my name or seller ID. I rarely voice criticism of ebay as I have a lot of respect for the thought that goes into their policies (even when I don't agree with them), but these calls are just plain silly in my opinion.

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Also visit the Letters to the Editor Blog, here are links to letters published from February 21 to present:

eBay Allows Competitors to Abuse Feedback (March 3, 2010) - Link

eBay Robo-Calls Sellers to Advertise Auction Promo (March 2, 2010) - Link

Are eBay Seller Reports Missing Feedback? (February 28, 2010) - Link

eBay Seller Stunned to Be in Meg Whitman's Campaign Ad (February 25, 2010) - Link

Problems with Updating eBay TurboLister (February 24, 2010) - Link

Glitch in eBay Shipping Calculator (February 23, 2010) - Link


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.


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