EcommerceBytes-Update, Number 257 - February 21, 2010 - ISSN 1528-6703     7 of 7

AuctionBytes Soundoff: Letters to the Editor

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In every issue, readers soundoff about issues important to them. From feedback to payment services, from fees to posting policies, AuctionBytes Soundoff gives you a chance to air your views.

Send your letter to the editor by emailing ina@auctionbytes.com with "Letters to the Editor Blog" in the subject line. (Remember to include your name as you would like it to appear.)

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Ina,
Does eBay assess small seller satisfaction? The site is unbalanced. We won an eBay dispute proving delivery of an item, and we still received a negative feedback from the customer saying he never received it. What else can a small seller do? Their DSR system is setup for small seller failure.

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Hi Ina!
A few weeks ago I reported that my Alibris books sales are taking off!! Slowly but surely Alibris is catching up to my ebay book sales. Alibris has been 27% of my sales for February and ebay only 43%. Altogether my book sales are 25-30% higher than last year. This took me by surprise as ebay has always been more than 50% of my total sales.
Norman

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"PayPal Policy Updates Impact Sellers and Student Account-holders" - Link

Ina,
There is one thing I would like to point out about your story this morning concerning the PayPal policy updates. A few years ago, PayPal made a change regarding the policy updates link. They removed the date next to the link. I can only guess that they wanted fewer people to notice the updates.
Smitty

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Also visit the Letters to the Editor blog, here are links to letters published from February 9 to present:

Disgruntled eBay Sellers Should Shop at Alternative Sites (February 18, 2010) - Link to letter

eBay Sides with Buyers, Overriding Seller Policies (February 17, 2010) - Link to letter

On Location Events Not a Substitute for eBay Live (February 13, 2010) - Link to letter

eBay's Bill Me Later Sends Direct-Mail Offers (February 13, 2010) - Link to letter

Subtitle Fees for eBay Stores Increase 7400% (February 11, 2010) - Link to letter

eBay's Best Match Is Not a Mind Reader (February 11, 2010) - Link to letter

eBay New DSR Feedback Requirements (February 9, 2010) - Link to letter


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.


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