EcommerceBytes-Update, Number 257 - February 21, 2010 - ISSN 1528-6703     7 of 7

AuctionBytes Soundoff: Letters to the Editor

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In every issue, readers soundoff about issues important to them. From feedback to payment services, from fees to posting policies, AuctionBytes Soundoff gives you a chance to air your views.

Send your letter to the editor by emailing with "Letters to the Editor Blog" in the subject line. (Remember to include your name as you would like it to appear.)


Does eBay assess small seller satisfaction? The site is unbalanced. We won an eBay dispute proving delivery of an item, and we still received a negative feedback from the customer saying he never received it. What else can a small seller do? Their DSR system is setup for small seller failure.


Hi Ina!
A few weeks ago I reported that my Alibris books sales are taking off!! Slowly but surely Alibris is catching up to my ebay book sales. Alibris has been 27% of my sales for February and ebay only 43%. Altogether my book sales are 25-30% higher than last year. This took me by surprise as ebay has always been more than 50% of my total sales.


"PayPal Policy Updates Impact Sellers and Student Account-holders" - Link

There is one thing I would like to point out about your story this morning concerning the PayPal policy updates. A few years ago, PayPal made a change regarding the policy updates link. They removed the date next to the link. I can only guess that they wanted fewer people to notice the updates.


Also visit the Letters to the Editor blog, here are links to letters published from February 9 to present:

Disgruntled eBay Sellers Should Shop at Alternative Sites (February 18, 2010) - Link to letter

eBay Sides with Buyers, Overriding Seller Policies (February 17, 2010) - Link to letter

On Location Events Not a Substitute for eBay Live (February 13, 2010) - Link to letter

eBay's Bill Me Later Sends Direct-Mail Offers (February 13, 2010) - Link to letter

Subtitle Fees for eBay Stores Increase 7400% (February 11, 2010) - Link to letter

eBay's Best Match Is Not a Mind Reader (February 11, 2010) - Link to letter

eBay New DSR Feedback Requirements (February 9, 2010) - Link to letter

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

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