Seller's Choice Marketplace Ratings: iOffer
By Ina & David Steiner
In January 2010, AuctionBytes surveyed over 1,400 online sellers and asked them to rate the marketplaces on which they had experience selling. An introduction to the survey along with a summary of the overall ratings can be found
here, with a link to the results of each of the 15 online marketplaces included in the survey.
Ease of Use:
Would you recommend:
iOffer was ranked on average the lowest site by respondents, getting below average ratings in Profitability, Customer Service, Communication and Ease of Use. iOffer was launched on May 1, 2002, resurrected from eWanted, which had started in 1998 as one of the Internet's first reverse auction sites. The site offers a "Grabber" for importing listings and feedback from eBay, however, many sellers cited a lack oversight on iOffer, leading to an abundance of listings for counterfeit and scam items and giving the feeling of a neglected marketplace. iOffer came in fourteenth out of fifteen as a recommended selling venue.
- The Good, The Bad, The Ugly:
I like this site very much and it has grown over the years. I like the fact that listing is free. One problem I had was it was difficult to contact people that were making offers because you never got there e-mail addresses so that deals could be worked out and follow up could be done when someone did not pay or there was a problem with shipping, etc.
best traffic and sales of the "free listing" sites we have tried and are still using
I love the quick and easy little edit boxes for Price and Qty. THAT IS WONDERFUL!!
Listing is easy, no charge to have store or list. Creating a listing is easy. You can have events and show your items in a chat room to other to push you items to others. Customer service replys quickly. If there is any issue for anything they are straight forward about what it is that they are saying to you.
Great site, has improved 10 fold in the last 18 months. Buyers there know what they want and dont waste your time.
I have listed on iOffer before and find them great site for listing and getting sales. iOffer's support is slow at replying back, but have gotten replies back.
Easy to transfer all of your ebay listings.
Ioffer's anything goes, wild west atmosphere is great for the types of items I sell. But the site is slow as molasses. They really do try to foster a community though. I've watched them since the beginning. A lack of auctions stunted their growth.
Pictures on the Current Inventory list of our selling pages are so small that some things are difficult to spot. I realize they are larger for the customer, but would be nice if they were just a bit larger for us seller's too.
I don't think iOffer is well known. We do get a few sales, but I'm not sure they are worth the time spent on this web-site. I think the Check-out process is confusing to the customers, as many don't seem to have any idea what they should be doing. Many never pay on this site. The time period of the process for recovering fees for non-payment are too long and drawn out.
When searching for a specific item, you never know what is going to pop up & a word of warning...don't do searches when children present. We searched for Silver doll spoon one day & you'd be amazed at what the results were. (Not childproof)
This site used their grabber to upload my eBay items. They grabbed everything that had been sold for the last 3 months as well as live inventory and inactive listings. I had a large inventory. It was such a mess I gave up and left. It is a haven for counterfeit goods and it seemed to be a haven for stay-at-home moms who had nothing better to do than start groups.
For a site that's been around a long time they certainly don't have the customer service ability and often don't even reply to questions. Therefore we no longer use them.
Didn't enjoy my short time there. Selling was difficult. Received ridiculous offers. Got billed for orders never completed (they're still hounding me after almost a year). Needs lots of work!
My experience with this site was terrible. Knockoffs and counterfeits are everywhere. They lost about 1000 of my listings and basically said too bad. I closed my store but they keep my numbers up on their site to pad their overall numbers. Meaning, if you search for my things on ioffer they show up on google but if you go to buy one it says the shop is closed. Would NEVER shop, sell or recommend them.
I have only sold a few items on ioffer so the profit has not been very good. I have never needed customer service for an ioffer transaction. I have never communicated with anyone at ioffer. Ioffer is pretty easy to use, but the lack of traffic keeps me from investing a lot of time there. I would recommend ioffer for mainstream items, my friends have never heard of it. The biggest problem with ioffer is all of the blackmarket items and pirated items.....who can compete with these cheap items?
IOffer is the old E-Wanted boards. When they restarted, IOffer's owners was excellent on communicating. However, since an apparent sale, years ago, communication has not been the same. Nevertheless, they could be one who could replace eBay.
We thank all readers who took the time to rate the marketplaces. If you have comments about the survey results or the survey itself, please feel free to post them in the AuctionBytes Blog.
About the author:
Ina and David Steiner are publishers of EcommerceBytes.com and have been writing about ecommerce since 1999.
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