USPS Suspends Delivery Confirmation in Underperforming Countries

By Ina Steiner
EcommerceBytes.com
June 16, 2014





One year after announcing it was expanding Delivery Confirmation International Service beyond Canada to additional countries, the USPS suspended tracking to seven of those countries. Apparently some foreign Posts are not up to snuff when it comes to tracking packages.

The USPS is suspending Delivery Confirmation International Service to Brazil, Denmark, France, Gibraltar, Italy, Luxembourg and Portugal because "recent performance evaluations conducted by the Postal Service for these destinations are not satisfactory."

Online sellers were happy about the availability of delivery confirmation for international orders when announced last July. Unless they used expensive services, they had been unable to confirm when a package was delivered overseas.

But now, sellers are wondering about the consequences of the suspension. Wrote one EcommerceBytes reader, "eBay wonders why sellers refuse to sell internationally,... Imagine the defects eBay will pass out now that USPS has announced that Tracking has been suspended for deliveries to 7 countries."

The reader was referring to eBay's new Defect Rate metric that eBay will use to measure a seller's performance, impacting sellers' fees and their exposure in search results.

The USPS said it would continue to use the tracking labels on the seven suspended countries so it could evaluate their performance and said, "when scanning performances at these destinations reach a satisfactory level, we will make subsequent announcements and IMM revisions regarding this service to these destinations."

In the meantime, it warned customers who need tracking information for shipments to Brazil, Denmark, France, Gibraltar, Italy, Luxembourg and Portugal to purchase Global Express Guaranteed service, Priority Mail Express International service, or Priority Mail International service (but not Priority Mail International Flat Rate Envelopes and Small Flat Rate Priced Boxes).


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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