EcommerceBytes-NewsFlash, Number 3148 - September 09, 2013     2 of 3

Sellers Choice Awards Reveal Top Rated Online Payment Services

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Online merchants had plenty to say about the services they use to process payments on marketplaces and storefronts as part of the 2013 Sellers Choice Awards in which over 3,000 EcommerceBytes readers participated.

The top four most popular services received very close overall ratings: ProPay (6.6); Amazon Payments (6.5); Square (6.4); and PayPal (6.3), though they received varying scores on the five criteria in which merchants rated them.

Of those four payment services, Square came in highest for Fees at 7.0. ProPay received the highest ratings Customer Service and for Account Holds, while Amazon payments came in highest (by a slim margin) for Resolution Process at a mediocre 5.8.

PayPal was the most rated of all of the 13 services included in the Sellers Choice payments category, and sellers rated it 7.8 for customer popularity.

Respondents indicated they also use cash (56%) and paper payments (81%). The full results were published in the September 8th issue of the EcommerceBytes Update email newsletter.

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About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.


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