eBay: Bad Buyer Suspensions Are Up 900 Percent
By Ina Steiner
eBay told sellers it has increased buyer account suspensions by 900% over the past 6 months and has increased buyer restrictions by 450%. The marketplace credited sellers using the "Report a Buyer" feature for the clampdown on bad buyers.
eBay sent the notice to sellers thanking them for their support in making eBay a safe and fair marketplace. "Reports from sellers like you, together with our policies, detection systems, and dedicated Seller Protection team, are working to help make eBay a great experience for everyone. Your reports make eBay safer. Since the launch of the enhanced Report a Buyer feature, we've had more reports submitted by sellers. And, in response, we've been able to take more actions to prevent abuse by buyers."
eBay also said it has protected the seller performance ratings of over 100,000 sellers over the past 6 months.
While eBay has launched campaigns promoting buyer protection in the past, this month's email notice to sellers was the first of its kind, and is part of a new campaign promoting eBay's Seller protection initiatives that began in the fall. eBay is kicking off online Seller Protection workshops starting this week:
"Reducing the impact of unpaid items" - Reduce the occurrence of unpaid items and learn how you're protected when a buyer doesn't pay. Wed, May 15, 10:00 AM
"Updates to the eBay Buyer protection Process" - Recent changes to the process and best practices to help sellers resolve transaction issues. Fri, May 17, 10:00 AM
"Feedback protections" - Built-in safeguards and policies that protect your reputation and seller performance ratings. Wed, May 22, 10:00 AM
"International shipping" - International shipping tips and best practices. Wed, May 29, 10:00 AM
"Managing returns" - Managing returns, how to minimize returns and steps you can take if a buyer is violating the returns process. Tue, June 4, 10:00 AM
The email, which went out to sellers with the subject line, "Seller reports help keep eBay safe," linked to eBay's Seller Protection portal page.
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About the author:
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to firstname.lastname@example.org.
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