EcommerceBytes-NewsFlash, Number 2925 - October 31, 2012     2 of 6

Sellers Impacted by Hurricane Sandy Catch a Break from eBay

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eBay's Johnna Hoff reached out to EcommerceBytes with welcome news for East Coast sellers impacted by Hurricane Sandy. eBay will remove low DSRs for Communication and Shipping Time that it determines are the result of the storm and will remove them from Seller Performance ratings. eBay Buyer Protection cases opened for Item Not Received that eBay determines are the result of the storm will not be counted toward Seller Performance ratings.

In addition, affected eBay Top Rated Sellers will be protected from any changes in status based on a temporary inability to upload tracking information, Hoff said.

eBay began notifying sellers in the mid-Atlantic and Northeast on Thursday of the actions it would take to minimize disruption to their businesses in the wake of the hurricane. "We're noting in sellers' accounts with eBay that they may be affected."

eBay will also communicate with shoppers to advise them of possible delays. "We are sending emails to buyers who've purchased items from affected sellers within the last 7 days to let them know their items may be delayed, and ask for their patience and understanding," Hoff said. "Buyers will also see a message when leaving feedback for affected transactions, informing them of the situation."

eBay had warned sellers who might be affected by the storm to put their Stores in vacation mode, but didn't send the message until the storm was already underway Monday afternoon.

Update 10/31/12: eBay posted an announcement for sellers this morning on the eBay announcement board.


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.


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