Amazon Glitch Leads to Merchant Suspensions
By Ina Steiner
ShipRush wrote about a technical issue on Amazon.com that resulted in some merchants being suspended. According to an announcement on the ShipRush blog on Friday, Amazon began experiencing a technical issue on Thanksgiving day or the day before that delayed the import of shipment data on shipped orders.
However, Amazon continued to enforce its rule that requires fast shipping and fast sending of tracking numbers be sent to Amazon.
ShipRush said that despite the fact it was Amazon.com's problem that prevented the tracking numbers from being sent, the company suspended some merchants anyway.
"We think this is a problem, and have let Amazon know about it," ShipRush wrote, and said that Amazon's official response was that merchants affected by the issue should use the "Contact Us" link in Amazon Seller Central.
According to ShipRush, the technical problem has been solved, and it advised merchants affected by the problem to contact Amazon.com.
About the author:
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to firstname.lastname@example.org.
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