EcommerceBytes-NewsFlash, Number 2088 - July 27, 2009     4 of 3

PayPal Publishes Policy Updates

Email This Story to a Friend

PayPal told users of new policy updates that go into effect on August 19, 2009. Two provisions in particular have sellers concerned:

  • If a seller loses a PayPal claim, his or her liability will include the full purchase price of the item and original shipping cost, and in some cases, they may not receive the item back.
  • If a seller loses an eBay claim, he or she agrees to allow PayPal to remove funds from their PayPal Account in order to reimburse eBay for the liability - Seller Protection does not cover claims filed with eBay.

You can review the policy updates that goes into effect in August by logging in to your PayPal account, and in the right-hand column under "Notifications," click on Policy Updates.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to

You may quote up to 50 words of any article on the condition that you attribute the article to and either link to the original article or to
All other use is prohibited.