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EcommerceBytes-NewsFlash, Number 1768 - April 14, 2008 - ISSN 1539-5065    4 of 5

eBay UK Issues Return Policy for Business Sellers

By Ina Steiner
April 14, 2008

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eBay UK said beginning May 1, 2008, business sellers will have to accept returns for fixed price items that are returned within 14 days of receipt. eBay requires businesses to register as a business seller to comply with the UK's "Unfair Commercial Practices Directive," which according to eBay, "makes it an offence to falsely represent yourself as a consumer" (http://pages.ebay.co.uk/businesscentre/identification).

eBay UK said it will require business sellers to accept returns for a minimum period of 14 calendar days. They must also display the physical address of the business. There appeared to be some confusion over specific requirements from a few sellers discussing the new policy on the eBay UK discussion boards.


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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