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EcommerceBytes-NewsFlash, Number 1738 - February 29, 2008 - ISSN 1539-5065    2 of 3

eBay Rolls out Repeat Feedback Changes

By Ina Steiner
February 29, 2008

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In January, eBay announced it would be making changes to its feedback policy, and on Thursday, it updated users on the latest progress. eBay now allows repeat feedback between the same trading partners, as long as the repeat transactions occur in separate weeks. Users may now earn up to one Feedback point per week - Monday through Sunday, Pacific time - from the same trading partner.

An example of how the policy works found on the "What's New with Feedback" page states: For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score. (http://pages.ebay.com/services/forum/changes.html)

eBay said it has begun providing credit for repeat Feedback for transactions ending on or after Tuesday, February 19th. In May, eBay will provide credit for all repeat transactions that occurred between 1996 and February 2008.

eBay said it has also made some cosmetic changes to the Feedback Profile page.


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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