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EcommerceBytes-NewsFlash, Number 1732 - February 21, 2008 - ISSN 1539-5065    1 of 4

Update to eBay Testing New View Item Page

By Ina Steiner
EcommerceBytes.com
February 21, 2008




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eBay UK announced it was conducting a test in which 2 percent of users would be shown two different versions of the View Item page. The announcement stated, "We are testing alternative layouts to see which makes it easier for buyers to understand what is displayed and to find what they are looking for on eBay.co.uk. Depending on the test results and your feedback, these changes might be made available to more users."

AuctionBytes wrote about the testing on Tuesday http://www.auctionbytes.com/cab/abn/y08/m02/i19/s01), and readers posted their reaction on the AuctionBytes Blog Many comments centered around a warning posted in the "Meet the Seller" section that said the seller had low ratings for Shipping Time. The warning appeared to be based on a Detailed Seller Rating of 4 out of 5 stars, which many stated was unfair since a 4 was considered "satisfactory."

One person who left a comment in the blog claimed she was the seller whose listing contained the warning, and was upset that it had been seen by so many users. The comment stated in part, "I have a 4 star shipping rating that by Ebay standards I have been led to believe is "satisfactory", yet this red flag was added to my listing without my knowledge, notification, or consent! I demand an explaination for this. My rights have been grossly violated. Ebay needs to reply to this with an explanation for the flagrant disregard for my reputation as a seller (which has now been irrepairable damaged)."

eBay did not respond to inquiries by press time.

http://blog.auctionbytes.com/cgi-bin/blog/blog.pl?/pl/2008/2/1203389859.html

http://www2.ebay.com/aw/uk/200802201722332.html

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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