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EcommerceBytes-NewsFlash, Number 1715 - January 29, 2008 - ISSN 1539-5065    7 of 8

eBay to Discount Commission Fees Based on DSRs

By Ina Steiner
January 29, 2008

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eBay will announce today that it will begin giving US and Canadian sellers up to a 15 percent discount on Final Value Fees based on Detailed Seller Ratings (DSRs) beginning in April 2008. Only PowerSellers are eligible, and beginning in July, sellers must achieve a DSR of 4.5 or higher in all four DSRs to qualify as a Powerseller. eBay believes DSR ratings provide the best measure of customer satisfaction and the best way for it to identify good sellers. The discounts will apply to regular and Store listings, but do not apply to Half.com sales.

If you are a PowerSeller and all four of your detailed seller ratings (DSRs) for the past 30 day period are 4.6 or higher, you qualify for a 5% discount on Final Value Fees

If you are a PowerSeller and all four of your detailed seller ratings (DSRs) for the past 30 day period are 4.8 or higher, you qualify for a 15% discount on Final Value Fees

eBay will also give increased visibility in Best Match searches to the upper half of sellers in terms of buyer satisfaction - both PowerSellers and non-PowerSellers.

In addition to Final Value Fee discounts, PowerSeller will also receive additional perks including:

Prioritized customer service;

Unpaid Item protection - PowerSellers will receive a credit for any Feature Fees when a buyer does not pay for an item and the seller closes an unpaid item dispute;

Expanded seller protection from PayPal - Beginning in February 2008, items sold by PowerSellers on eBay and paid for with PayPal will be covered against claims, charge-backs, reversals for unauthorized payments, and merchandise not received. Transactions must meet the terms of coverage. This protection is free to PowerSellers and eliminates the need for confirmed addresses.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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