PayPal Outage Disrupts eBay, Online Sellers Friday
By Ina Steiner
Online sellers were reminded how dependent they are on eBay's online payment service when the PayPal site went down for several hours on Friday. eBay posted a message on its Systems Announcement Board at 10:25 am Pacific acknowledging the problem, and posted at 1:29 pm Pacific that the problem had been resolved.
One seller reported the outage on a message board at 7:17 am Pacific. An eBay forum post reported the problem started for them at 9:23 am Pacific. Another seller wrote that the timing of the outage was particularly bad coming "the morning after all the 20¢ listing auctions ended." (eBay held a 20-cent listing day on May 24.)
PayPal spokesperson Amanda Pires said the issue had to do with a database problem. "The site is up and running with full functionality now and we have a dedicated team to diagnosis the issues and its causes."
About the author:
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to firstname.lastname@example.org.
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