PayPal's Dan Levy Talks to AuctionBytes about Trust & Safety Issues
By Ina Steiner
PayPal's Senior Director of Trust and Safety Dan Levy discussed trust and safety issues in using eBay and PayPal in an interview with AuctionBytes.TV.
Sellers have been concerned about the risk of sending items to unconfirmed addresses, which is a requirement of eBay's new Express marketplace. Levy said sellers can make their own risk decisions about selling on eBay Express as they do when making the decision about whether to sell internationally. Just as sellers must decide whether additional sales from overseas may be worth the added risk, he said, sellers can choose whether or not to include their items on the new eBay Express marketplace.
In the video interview, which took place at the eBay Live conference in June, Levy also tackled issues of digital content sales; paying PayPal commissions on total transaction amounts including shipping and insurance; and eBay's new no double-jeopardy policy with regard to chargebacks.
About the author:
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to firstname.lastname@example.org.
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