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EcommerceBytes-NewsFlash, Number 701 - February 16, 2004 - ISSN 1539-5065    1 of 5

eBay Allows Sellers to Issue Partial Refunds through PayPal

By Ina Steiner
EcommerceBytes.com
February 16, 2004




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eBay sellers may now issue partial refunds through eBay's online payment service, PayPal. Prior to this change, when an eBay seller wanted to issue a refund to a buyer through PayPal, they had to refund the buyer's entire payment. Now when a seller issues a refund, they will be able to select whatever amount they wish to refund, up to the total amount of the payment.

Sellers can make a full or partial refund to the buyer by logging in to their account, clicking the History tab, clicking the Details link for the appropriate payment, and clicking the Refund Payment link at the bottom of the transaction detail page. Buyers will still have to choose to accept or deny the refund within 10 days from when the refund was issued.

eBay announced the policy change on Friday and later issued a warning that when a partial refund is made, the payment status is being marked as "Unpaid" in My eBay and elsewhere on the site. eBay said it hopes to have the problem corrected within the next week.

About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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