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EcommerceBytes-NewsFlash, Number 607 - September 12, 2003 - ISSN 1539-5065    3 of 5

PayPal's eBay-Fraud Protection Program to Launch October 14

By Ina Steiner
September 12, 2003

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PayPal's new buyer protection plan will go into effect on October 14. PayPal will provide eBay buyers with coverage of up to $500 for claims of non-delivery or significantly-not-as-described on qualified eBay listings that are paid for with PayPal. eBay announced the new program in June at its eBay Live conference.

eBay offers its own Fraud Protection Plan, a $200 (with a $25 deductible) insurance plan for each transaction on the eBay.com site (http://pages.ebay.com/help/community/fpp-guide.html). Buyers are limited to three claims in a 6-month period for the eBay plan.

Sellers wanting to participate in the forthcoming PayPal plan must have a U.S. or Canadian Verified Premier or Business PayPal account in good standing and have eBay feedback of more than 50 with at least 98% positive feedback. The listing must be on www.ebay.com, and sellers must select PayPal as a payment option when they list the item. Qualified listings will then display a PayPal Buyer Protection seal.

All buyers worldwide are eligible for coverage, provided the listing displays the PayPal Buyer Protection seal, buyers use PayPal to pay the seller at the same PayPal account used in the listing, and file their claim within 30 days of payment. PayPal Buyer Protection is only available for tangible goods (items which can be shipped).

Buyers may only receive two PayPal Buyer Protection claim awards per year. PayPal Buyer Protection replaces PayPal's "Additional Protection for eBay Auctions" coverage, which will be discontinued.

More information will be available closer to launch date.


About the author:

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com.

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