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December 11, 2012

eBay Says It's Working to Protect Sellers from Bad Buyers

Tue Dec 11 2012 15:14:16
eBay's Director of Seller Protections Rich Matsuura joined EcommerceBytes to talk about how eBay protects sellers from bad buyers through its Seller Protection Program. What constitutes feedback extortion? Can low-volume sellers ever recover from low DSR ratings? Why not give sellers automatic 5-star DSRs if a buyer doesn't file an issue or leave feedback in a certain time frame? These were some of the questions sellers asked on the EcommerceBytes Blog that Matsuura addresses in this fascinating look inside eBay's efforts to improve the selling environment on its marketplace. NOTE: If you have a problem listening to the podcast using the FireFox browser, go to Tools, Options, click on "applications" and change Mp3 sound formats to Windows Media player (click on Quick Time in the right column to change). If that doesn't work, use another browser such as Internet Explorer or Google Chrome. Run Time: 31:08
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