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Mon Aug 7 2017 10:19:53

Seller Weighs in as Etsy Employees Protest Changes

By: Reader

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Dear Ina,
I have been a loyal reader for years and look forward to your daily insights into the wild and wacky world of e-commerce. Recently I was shocked to read an article that appeared in Buzzfeed about a petition that is being circulated by Etsy employees who apparently are worried about losing their jobs. 

It is really ironic that the same employees who have made the lives of Etsy sellers a nightmare with their never ending tests, now want them to stand together as they challenge the board of directors. While thousands of Etsy sellers were commenting on the forums and trying to get their own grievances heard, the Etsy tech employees were doing everything possible to shut them down including closing a "slow sales" thread that had over 15,000 comments. 

The hypocrisy boggles the imagination: not one of these tech employees said a word when we begged them to stop the experiments and stop treating us like lab rats. Not one of them even acknowledged that based on their own database, most of the sellers are women, many of whom are older and dependent on the little extra money they make on Etsy. Meaning that the very people they supposedly claimed to be helping were actually treated like the lowest sweatshop workers making pennies an hour while the Etsy employees were chilling in their yoga room.

One of the petitioners complained, "There have been large changes at Etsy that affect every employee's life, and there continue to be changes in the works that we have no visibility into. I don't think we're asking for control over every little thing that happens, but I think we feel uncertain in our day-to-day jobs."

All I can say is, welcome to the real world and be glad that at least you'll get a nice unemployment check when you get fired.
Sincerely,
V.




Comments (34) | Permalink

Readers Comments

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: sellerchick This user has validated their user name.

Mon Aug 7 11:02:10 2017

SMDH!!!

I too have little sympathy for especially Etsy people. They have trashed the functionality of the marketplace. My sales for Q1-Q2 2017 compared to Q1-Q2 2016 are down 80%. I don't know what world they are living in, but the buck has finally stopped for them.

Not to mention It's the buttercup snowflake snowstorm syndrome.

I hate to use blanket stereotypes, but I would guess the average age of Etsy employees is millennial with some Generation Z.

Well, at the end of the day, etsy is a BUSINESS. And so sorry your life experience and expectations to this point failed to prepare you for the harsh realities of life.

Etsy went from a great example of indie commerce, to a horror show in self-implosion. There is no one to blame but themselves.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: SomeeBaySeller This user has validated their user name.

Mon Aug 7 12:14:12 2017

I use to work for eBay Inc and I will tell you first hand that they don't care about sellers. There are main things they care about on the marketplace. Fraudulent users and their own internal position in the company basically all corp rats trying to raise to the top of idiotville, all these changes you see are just from some fresh out of school morons that they hired that had cool hair and trendy looks that make all these still new changes in the marketplace, 99% of the people that work in eBay have no idea how to even sell on eBay, they only know what they scripted to read. The changes these left wing hipsters make are all based on emotional feelings and not factual information to improve the marketplace for sellers and buyers. But mostly eBay just copies what Amazon does and spreads a little eBay hipster sauce on it calling it their own. eBay will always be and will continue to the secondary marketplace because it's a ship ran full or morons with the IQ level of a rock.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: FeelingFroggy This user has validated their user name.

Mon Aug 7 14:41:29 2017

Hopefully they are lose their jobs. HEY MORONS ITS CALLED KARMA.....Its coming around.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: FairlyGhoulish This user has validated their user name.

Mon Aug 7 18:52:33 2017

I agree with everything V said. IF Etsy has used all those employees to handle phone calls made by the sellers to Etsy------of course, a phone number would be needed for that which Etsy has declined to provide------then maybe the million sellers would have a little sympathy for the employees who feel 'uncertain' about their jobs. News Flash---Everyone feels uncertain about their future.  Join the club. At least the employees can sit in their hanging baskets, sipping cappuccinos; after they did their yoga stretches and meditation sessions; while they use their sparkly laptops to search for a new job. It's rough.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

This user has validated their user name. by: Ina

Mon Aug 7 19:16:13 2017

I'm sure many employees care(d) deeply about helping buyers and sellers and had little to do with decisions about whether to offer phone support, etc.

But this is a good time for every employee industry-wide to remember that many of their customers (sellers) have no sick days, no unemployment insurance, no stock options, and work hard for every penny.

Are you speaking up when you see corporate waste that could be better spent on serving customers? Are you speaking up when you see policies or practices that need to be improved?

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: FeelingFroggy This user has validated their user name.

Tue Aug 8 11:37:46 2017

@Ina

Obviously they aren't. Look at the waste in government.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

This user has validated their user name. by: RKTOYS

Tue Aug 8 14:21:04 2017

@Froggy
That's absolutely not fair.  It's the same problem in government as corporate.  Responsibility without authority and authority without responsibility.

Easy to make those accusations from the safety of self-employment.  Try losing a few jobs for sticking your neck out.  It's not fun.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Snapped This user has validated their user name.

Tue Aug 8 19:43:14 2017

Know what to call someone more focused on keeping their job than doing it?

A politician.

There are no guarantees of course, but as it turns out, doing it well IS usually the best way to keep it - in government, AND industry.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Lowe40 This user has validated their user name.

Tue Aug 8 23:32:57 2017

The etsy employees have had it quite cushy for a good while......2 catered lunches a week, a multimillion renovation to a building that gives them yoga rooms, quiet rooms, a kitchen ON EVERY FLOOR, complete with snacks, pay that's 40% above living wage, plus tons of other perks, not to mention little to no work on weekends, even if the sites having issues, or your shops having issues, if it happens on Friday, you wait till at least monday if not later in the week before you have a CHANCE of getting it fixed, IF they contact you at all!
We've had to deal with rigged searches, crap issues on the site because ANYONE CAN MAKE CHANGES TO THE SITE AT ANY TIME, NO PERMISSION NEEDED. So person A makes a change, person B makes a change, then suddenly shops drop out of search, or search, screwy as it is, now finds nothing related to what your searching for.
We've been lab rats, had sales drops etc, but now, suddenly, the actual etsy employees seem concerned about TRANSPARENCY because it affects THEM???
WELCOME TO OUR WORLD!!
Wait till you get used as a lab rat, are left hanging as to if its still all worth it or not?
Now you will have to do what the rest of us do......work for a living. It's what adults do. Nothing's given to you, no matter how bad you think your entitled to it.
Nobody's ALL THAT & A BAG OF CHIPS!

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

This user has validated their user name. by: Rexford

Wed Aug 9 07:38:56 2017

SomeeBaySeller, you had me reading up until you used the term "left wing hipsters".   You instantly lost your credibility at that point.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: ignatz This user has validated their user name.

Wed Aug 9 17:09:01 2017

Someone mentioned it already, but -- ain't it true that Karma's a b*tch!!!

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

This user has validated their user name. by: RKTOYS

Wed Aug 9 18:44:26 2017

@Froggy
Just how long have you been out of the workforce?  The amount of cognitive dissonance required to berate imbeciles like Wenig and the rest of his cabal of fools and then declare that management is never small-minded and thin-skinned enough to hamper employee performance must be positively debilitating.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

This user has validated their user name. by: RKTOYS

Wed Aug 9 18:51:27 2017

If Etsy doesn't have anybody goid, it's because Etsy management drove them away.  Your argument from authority here allows those cretins to push blame downward and shirk their hefty share of the responsibility for the chaos sellers have been subjected to.  Not just Etsy either but any of these SaaS outfits that aren't delivering what users are paying for.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: marcello This user has validated their user name.

Wed Aug 9 21:52:09 2017

Good riddance to Chad and his incompetent lot!

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Noneya This user has validated their user name.

Thu Aug 10 00:15:06 2017

Oh Boo Flippin Hoo, Etsy Employees. Your non stop live testing took a shop making a decent 5 figure net income, down to the low end of a few hundred a month. Hope you get a taste of what it's like to have your paycheck decreased significantly and little control over your livelihood other than the option to look elsewhere.
As so many of the charming Etsy Brown Nosers love to point out, "If you don't like Etsy's rules, you can always go somewhere else."

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Garcia This user has validated their user name.

Thu Aug 10 00:40:36 2017

Etsy needs a complete overhaul.  Every employee that worked under Chad was pampered and so did not even know what it means to actually work.  Instead they played with technology and ignored seller complaints and went on their merry way getting awards for their mistakes because Chad thought it was a good idea to award employees for doing something that hurt sellers. Sympathy I have none, help none to offer.  In fact I am giddy to the point of barely controlling myself to think that Etsy employees feel that they are not in the loop and they might lose their jobs. Welcome to the world of Etsy sellers.  

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Redlion This user has validated their user name.

Thu Aug 10 02:22:01 2017

Irony...
I was booted from the Etsy boards for vocalizing how pampered and out of touch the ones in charge of making a lot of these decisions were.

They were not amused, I certainly am now.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Redlion This user has validated their user name.

Thu Aug 10 02:27:51 2017

Employees supporting the petition have five main requests for Etsy’s board of directors and executive team: a plan to provide health insurance for some of the people who sell goods on Etsy, reassurance that Etsy’s six-month parental leave policy won’t be dismantled, transparency around severance packages, a recommitment to Etsy’s environmental sustainability goals, and an open discussion about widespread restructuring within the company, including the dissolution of specific teams and projects.

LOL, 100 people had signed it as of the last tally

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Diogenes This user has validated their user name.

Thu Aug 10 05:04:31 2017

I agree with the above posters 100%.

Had a great laugh when I read this and it made my day. Yes - KARMA can be a bitch when it finally catches up with you.

Seller Weighs in as Etsy Employees Protest Changes   Seller Weighs in as Etsy Employees Protest Changes

by: Transferware Odds and Ends This user has validated their user name.

Thu Aug 10 06:46:44 2017

WOW! "WHAT GOES AROUND.....EVENTUALLY COMES AROUND".
Not to say all employees were on the "wagon"  to literally distroy what we sellers have worked so hard to build., but NO one was their to help us! NO one was listening to our point of view or thoughts, NO one cared, it was business as usual and "oh, sorry your not doing so well" would be the answer you got when you called in, NO on cared that we ere hidden and losing sales by the hundreds monthly......Its all about the  "Greed of Corporate America",  and I dont see it changing, so now they can see and feel like we have felt for the past 2 years..............

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