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Sun Aug 6 2017 09:12:15

Did eBay Change Best Offer and Stock Photo Policies?

By: Reader

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Dear Ina,
I've discovered some eBay changes today that I don't recall seeing announced. 

A minor one, that auto accept and decline below value for best offers can't be the same anymore. I used the set them to the same value and offers of that amount would be accepted, and anything below would be rejected. I use best offer to allow buyers to combine shipping, something eBay makes very difficult now. I explain this to buyers and they offer one penny below my Buy It Now price and continue shopping, and I combine shipping when they are done. eBay will otherwise make the buyer pay separate shipping for each item.

A much bigger change is the stock photo option. eBay will no longer show a stock photo for an item that isn't new. I list in the DVD category and have for years, and stock photos for DVDs in every condition have been common, and the condition of the item is described elsewhere. 

When editing an item I'm being told only 1 photo is allowed with self hosting, though it appears it will allow me to add up to 12 http links for images. 
Steve




Comments (21) | Permalink

Readers Comments

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: FeelingFroggy This user has validated their user name.

Sun Aug 6 11:31:07 2017

Theres nothing worst than a stock photo for a used item.....Why would one use a stock photo if your item is used. Just asking for problems with the " item doesn't match the picture " idiots.

Used items should have their own pictures to reflect any scratches, dents, dings, bends etc. And yes don't think that people out there don't buy things just for the original box.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

This user has validated their user name. by: eXtinctBay

Sun Aug 6 14:10:37 2017

This is why Best Offer is a waste of time. The OP listed the auto accept and decline at the same price. WHY BOTHER?? Just place a fair price on the item, and fugettabout it!!

When I research the price of an item to obtain a fair market value, I assume that something that is listed at BO has sat around for a while, and the seller is at least a bit desperate to get rid of it quickly.

It seems to make more sense to use Markdown Manager and put your item on temporary sale. Then the buyer can see the price front and center- no games, no Best Offer hidden deceptions.

This also appears to the buyer on a GTC listing that the sale will be ending when the 30 day cycle is completed, and this presents a small ''sense of urgency'' to purchase soon.

I would stand up and cheer if eBay just got rid of the Best Offer feature. It uses the same principles as a reserve auction. And no one uses that option anymore.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

This user has validated their user name. by: Marie

Sun Aug 6 17:03:02 2017

I don't remember these changes being announces, but to be perfectly honest, I never knew they were allowed in the first place.

Using a photo of a new item for a used item you are selling should have never been allowed IMHO.  I trust that you are a responsible seller, but this could end up being very misused and really disappoint many buyers.

As for Best Offer.  I ran across a seller recently that I offered a reasonable Best Offer to them for their product, only to find out he wasn't really willing to entertain a best offer, he wanted the full price he had stated.  As a buyer that completely frustrated me and I let the buyer know too.  Politely, but still getting my point across.  You can do combined shipping in other ways.  I've never heard of anyone using the Best Offer program to accomplish this, nor would it ever have occurred to me.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

This user has validated their user name. by: RKTOYS

Sun Aug 6 17:52:24 2017

Reserve price is not used anymore because they systematically ruined it with a high fee and visibility games.  There's a difference between that and a feature that's disused for natural reasons.  Don't damn best offer because they're chipping away at its utility with dumb decisions.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

This user has validated their user name. by: Ming the Merciless

Sun Aug 6 18:03:02 2017

@OP
"I use best offer to allow buyers to combine shipping, something eBay makes very difficult now. "

Of course ebafia makes it difficult to combine shipping. They charge an FVF on each shipping charge so they make less money when sellers have the audacity to combine shipping.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: DingDong This user has validated their user name.

Sun Aug 6 18:13:06 2017

It's funny that:
Amazon provides stock photos and that the individual sellers would states the condition (excellent, good ... ) and any problems on that items from that seller.

EBay: we took our own photos showing the condition whether new or used.
Didn't eBay announce something to the effect that our photos now can be used by eBay catalog. This defeats the used items and the condition and any faults that can be documented.

Everyone should be taking pictures of their our items including those that supply large quantities (the Chinese).
I thought this was the seller's platform to sell their wares and using stock photos are not of my products, period.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: Chicago48 This user has validated their user name.

Sun Aug 6 20:24:12 2017

I use Best offer a LOT!!! and it works.  I don't like FP because most of my sales come from Auction/BIN and FP/BO.  I use FP the first go-round after that it's auction or FP/BO.
As for the stock photo, I don't know what the OP means because I use stock photos off of Google.  I simple save as image and then I crop off the heads of the models and you can see the garment only.  I don't use stock photos for DVDs and electronics.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: thebobman This user has validated their user name.

Mon Aug 7 01:04:38 2017

So what exactly is a fair value. Just today listed some rare computer parts about 25 years old. I have 6 of them. 2 items that are about 70% similar are selling for $80 to $130 each. 2-3 a month of those are sold.

My exact item cant be found anywhere for any price.

There isnt enough demand for an auction . what would you price it?

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

This user has validated their user name. by: eXtinctBay

Mon Aug 7 02:25:37 2017

@thebobman

In the scenario you describe, I would take one of the six pieces and put it on an auction with a $99.99 opening bid.

It perhaps will not sell, but check the amount of page views and watchers after the week or 10 days. If there is interest, you can place in your eBay store for at least the $100 on a Buy It Now GTC listing.

With a rare item, it probably will take some time before there are enough interested parties. But you will know soon how many folks are seeking this hard-to-find part.

Of course, this depends on how long you wish to hold onto these. Do you want a quick turnaround, or the most money??

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: Chicago48 This user has validated their user name.

Mon Aug 7 07:50:13 2017

@ bobman - How much did you pay for the parts or did you find them in the scrap yard?  If it's no cost to you, then you can start them at $1 bid with enough shipping to cover S/H and a profit.
I have a bid on a bra starting at 1.99 and s/h at 16.99.  It's a Victoria Secret that I bought at a rummage sale for $2 and normally their bras sell in the 40s.  I had the bra since last year with a $25 or Best offer, then I decreased it to $21 w/ BO.  Since last year I haven't been able to sell it.  So I started the bid at $1.99 and s/h at 16.99.  I used to think that charging "outrageous" s/h would turn off buyers, but no, they can add.  The bidders/buyers are smart, they can add $2 + $17 = 19.  That's just a tad below the $21 I wanted.
But buyers, I'm finding out, want to know that they're in control of the price and that they got a deal.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: thebobman This user has validated their user name.

Mon Aug 7 09:46:08 2017

>If it's no cost to you, then you can start them at $1 bid with enough shipping to cover S/H and a profit.

I paid about $1 each for them. Ive got burned on similar auctions. Penny plus shipping will most likely result in no bids, or perhaps one or two. Even a buy it now at $99 will sit for months. Two of them are about the size of a candy bar so a quick sale isnt important.

I listed them for $200 each, with a best offer and will drop the price $20/ month til it get to $100 and then drop it $10/mo until it sells or its determined there is no interest in the item.

Ive been doing that for years and its worked out pretty good. At least with the BIN, i can judge if there is current interest, and if i need to beat another price to make a sale.or decide that even though i currently want $180, ill gladly take $130 each, now that they want all 6 of them.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: thebobman This user has validated their user name.

Mon Aug 7 09:50:13 2017

Just the other day i had some toner that the going price seemed to be about $25 with free shipping. I listed it for $35, free ship, best offer. It sold in 15 seconds for full price.

Correction, when i said bin in the last message, i meant best offer

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: Chicago48 This user has validated their user name.

Mon Aug 7 10:47:31 2017

Whatever works.  I've moved prices up and down up and down and it befuddles me when an item sells.  I used to get excited when I saw the watches & views climb but I had to turn off the watches & views because it's useless.  It doesn't work.  It's something that EB needs to get rid of totally.  Means nothing.  

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: Chicago48 This user has validated their user name.

Mon Aug 7 10:57:42 2017

@ Bob, I just had a strange issue at Ebay.  I have a pair of New Balance starting auction 16.99 + 5.75.  Got a message from a buyer wanted to know if I would take $15 + shipping 5.75.  I had to go & change the listing from auction to FP @ $15 so he could buy it.  Go figure.  It's only 1.99 difference, but I guess people want to feel that they're in charge with the prices.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: DVDsandMore This user has validated their user name.

Mon Aug 7 12:21:21 2017

Stock photos for media is common everywhere else, and has been on eBay for many years.  Buyers know to look for the condition description.  When you're talking about commodity items that sell for a few bucks or less, it's simply not cost effective to take a picture of every item, especially every copy of a title you have.  Collectible quality items are a different story.  

eBay is forcing most buyers into immediate payment, so combining shipping isn't an option unless they use the shopping cart, where other people can buy the items out from under them.  When you have thousands of titles for sale, and offer combined shipping, it can take a while for people to look through everything.  Setting BO auto accept a penny below BIN price allows buyers to secure the item without paying right away so they can shop more.  

In media categories where the shipping is cheap and the sellers tend to have a lot of items, the loss of allowing easy combined shipping is costing sales.  This workaround works, but it is still a pain.   My buyers that use it though tend to come back multiple times.  

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: DVDsandMore This user has validated their user name.

Mon Aug 7 12:25:06 2017

Best Offer is also a good tool when someone is buying multiple "free" shipping items.  Smart buyers know you're paying for shipping, but adding another item may not double your shipping costs, so you can give a break of a few bucks when someone buys more than one of the same item.  

I'll put it on GTC listings too, and as they age my mental floor price changes, but I'll tell people I just listed it and I don't want to go as low as their offer if they offer a lot below asking.   Of the items I have BO on (besides my media for the shipping workaround) I probably only get offers on 25%.  The rest goes at BIN price.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

This user has validated their user name. by: Marie

Mon Aug 7 12:53:30 2017

@DVD
I'm hoping Ebay abandons this notion of forcing sellers into IPR on all BIN listings.  They've done it before.  

This misguided forcing of all seller to have IPR on all BIN listings is not new.  Ebay announced this in one of the Seller Updates a 2-3 years ago.  They started to phase it in a few months later.  Lots and Lots of buyers and sellers complained.  Then without announcement / explanation, it stopped.  Ebay went completely silent on the matter.  Sellers began to forget about it and went on as usual.

Now it is back.  It is a terrible idea to force this on sellers for any number of reasons.  But most of all because it is an option now and sellers are all adults.  They can figure out for themselves if they want to use it or not.  There is a whole variety of reasons that this is a bad idea for some sellers.  Different categories may experience different problems because of it.  And other categories may benefit from it.  But it should remain a seller's choice.

So make sure your voices are heard by Ebay.  Whatever you believe is best.  Being forced into using it or leaving it optional.  However I must admit I don't understand the position that being forced into complying is a good answer to this.  If one believes IPR is the answer, then use it now, there is nothing stopping you.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: RedSqrl This user has validated their user name.

Mon Aug 7 19:49:58 2017

You shouldn't be using stock photos for anything not new.  You're asking for trouble.  Buyer needs to see condition of case/packaging/box.  

As far as combined shipping: all you have to do is let buyers know you offer cheaper shipping for combined orders made the same day.  They pay.  When you box up items into one parcel, then you know total shipping, and you can issue a partial refund.  That's what i do and it works fine.  

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

This user has validated their user name. by: Rexford

Mon Aug 7 20:37:58 2017

Chicago48 says "As for the stock photo, I don't know what the OP means because I use stock photos off of Google"

And you are proud of that? That is someone's intellectual property.

Did eBay Change Best Offer and Stock Photo Policie   Did eBay Change Best Offer and Stock Photo Policie

by: DVDsandMore This user has validated their user name.

Mon Aug 7 21:53:14 2017

@RedSqrl  I don't think you realize how many of your buyers are being forced in to immediate payment on an item by item basis.  If you're doing auctions it won't affect you, but if you're doing BINs, you're losing out on combines sales because of eBay's sporadic forcing of buyers into immediate payment.  

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