This eBay seller had two items returned to him due to buyer's remorse. What can he do in these situations?
I have these two instances in the past week from eBay buyers and wondered if you or others have any input on them.
I sold a vintage perfume bottle that had a very distinctive and rare outside holder as well as the bottle itself. It was circa 1950's and from Cuba. I stated that part of the contents were still in and it was sealed. It showed half full in the images and the seal plastic partially there as well as the cord. A cord needed removed to open it.
About 12 days later it's returned to me with a note from the buyer that "The bottle was broken, the paper bottom in holder damaged" and she was looking to give it to her 80 some year old mother as a birthday gift.
The bottle was not broken and the felt on cardboard base just pulled away and could easily be glued in and unnoticed, it was not damaged.
I wrote back that how could she think this was a usable perfume. And that there was no breakage or damage to anything. I called eBay on it and they said she had to fill a dispute and state not as described. Shipping was priority insured included.
She never did that but instead requested a refund via PayPal. Where do I stand on this?
Today I receive a signed and dated print by a very well known person. It was purchased for $260 with shipping Priority mail included.
The buyer stated in an enclosed note "Thank you so much for the lovely print, but I have to return it...a bit too large for the apt.."
I responded that this is not a valid reason to return an item purchased. It had the measurements listed clearly and you still purchased it? With 500 feedbacks I would think you know this is not a valid reason. We like to loan items at our experience ?
She has not responded as yet. Where do I stand on this?
We have (nearly 3,000) positive feedbacks with only 4 negatives, all way back prior to 800 positive ones. We have never had anything like this occur. The cost to us is over $300.00 + $26.00 in postage, and the funds no longer available.
Thanks, any and all help appreciated.