|Thu Nov 9 2017 19:40:01|
Rep Tells Seller eBay Lacks Resources to Fight Fakes
By: Ina Steiner
In the process of getting my eBay listings prepped for my upcoming holiday sales I decided to take a look at my competition on eBay. Not so surprisingly, I found a whole bunch of people in my category trying to pass off fake name brand jewelry as authentic and others putting in a brand name in their listings to get their items to the top of the search for that particular brand(s).
I proceeded to call eBay (twice) to alert them of the flagrant misuse of sellers (many from China) gaming the system with fake items and deceptive listings. I also told the rep specifically how some sellers were hiding the brand name in the variations area so their products could be seen in the eBay search engine when buyers search for the name brand item.
I was told how great I was for calling to alert the eBay team of these issues, that no one else has ever called them to say this was happening, and that these buyers would be hit with violations immediately.
That was 2 weeks ago. Of course the same sellers are still on eBay selling the same items in the same category using the same brand name on their fake items and having the same deceptive listings.
I called again today to report the same items and additional ones and was told that eBay probably didn't have the appropriate number of team workers to actually follow up on the violations so the most they were probably doing was giving the sellers notice of violations (IF that was indeed happening) and then not following back up to make sure the corrections were being made.
I can't compete on eBay with this going on and I cannot believe that eBay allows it to happen. It seems to have gotten worse every year because nothing is done about it. They wonder why they have lost so many buyers?! And eBay is trying to lure new buyers in with tv ads, but what good does any of it do if a new buyer tries to buy an eBay item and discovers that it's fake? Of course the new buyer will not only never buy on eBay again, but spread the good word to their friends.
I'm very perplexed about how this is allowed to happen!!! So what should I do - give up on eBay or start selling fake items like everyone else is doing???
"Going Broke on eBay"