I sell one of a kind antiques and collectibles on eBay and have done so since 2002, having completed more than 31,700 transactions. This year I have experienced 22 items selling again, after they previously sold, even though I had not relisted the items, as they were no longer available.
It happened 5 times in the first week of October, so I decided to end all 2,000+ active listings I had on eBay and relist every item one at a time, verifying the item and the listing. It took me a month and countless hours of my time, plus over a thousand dollars in lost sales.
My findings were shocking to me. I discovered 48 duplicate listings for items previously sold, all relisted randomly by eBay's error prone software.
Another issue: 46 items I relisted lost all the photos in the listing within an hour of reposting. I called eBay and was told at first the photos meet all guidelines but then was told that one scan shows they meet resolution guidelines but when eBay scans with a different piece of software they do not meet guidelines.
I asked why I did not get any error messages when listing, no answer, they are still checking on that. It's only been 3 weeks, since they said they'd get back to me.
What I found was they were all originally listed before a certain date, it has nothing to do with resolution, just probably on an older server at eBay. The photos are there when I go in to revise, but won't display, so I had to retake them all and repost.
Lastly and most shocking to me, I discovered 195 items I had listed representing thousands of dollars in sales revenue to me had disappeared from eBay altogether. There was neither an active or inactive listing. Some of the items had been listed within the last 60 days.
If there was a viable alternative, I would fire eBay as a vendor tomorrow for their incompetence and lack of commitment to delivering a good and reliable product. I went through this as I was tired of apologizing to customers whom were disappointed I had an active listing for something previously sold.
What I discovered about eBay's selling platform left me with little confidence in the site and I can't afford to take a month a year to keep verifying my inventory hasn't randomly disappeared without even giving me a relisting option. 1 star from this long time Power Seller.
I also wonder, if eBay was charging me $4.60 a month for those 46 duplicate listings, how mush are they profitting by doing the same thing to other sellers. I imagine they are raking in millions of dollars a year off this error and have little incentive to actually fix it.