|Thu Dec 15 2016 14:11:40|
Buyers Are Unpredictable when Things Go Awry
In another example of eBay being heavy-handed with sellers:
I sold an electric motor on eBay (which I tested before selling). Buyer got it, said it didn't work.
I said send it back ... it worked when I sent it ... let me test it. Well, return shipping was expensive because motors are heavy. Neither of us was too excited about that plan.
I said, how about I give you 1/2 your money back (1/2 the total - shipping and motor)? He said he'd be fine with that - I did it, then he left me crappy feedback. Apparently "fine" didn't mean to him what it meant to me.
I sent him the OTHER HALF of the money back, but because he'd deleted the transaction from his buyer log, apparently he could not remove the negative feedback without calling eBay and wasting a lot of time which, (somewhat understandably) he didn't want to do.
I called eBay - they looked at the emails we'd swapped and saw that I had FULLY REFUNDED him all of his money still would not take the negative FB off my record. "Sorry ... the buyer has to contact us."
Really? Oh well.